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Director, Customer Experience & Service Ops

Job in Providence, Providence County, Rhode Island, 02912, USA
Listing for: Sharecare
Full Time position
Listed on 2026-03-01
Job specializations:
  • Management
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading digital healthcare company is seeking a Director of Customer Service to lead strategy and operations for customer service. The role involves overseeing call center functions, ensuring excellent service delivery, and implementing customer engagement practices. Candidates should have a robust management background with at least 10 years of supervisory experience. Strong communication and analytical skills are necessary, with a preference for candidates experienced in medical settings.

The position is based in Providence, Rhode Island.
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