Supervisor, Motor Vehicle Customer Services

Position: SUPERVISOR, MOTOR VEHICLE CUSTOMER SERVICES
## SUPERVISOR, MOTOR VEHICLE CUSTOMER SERVICESApplylocations:
Forand Building time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
June 7, 2026 (9 days left to apply) job requisition :
JR103021#
** Department
* * Department of Revenue#
** Division
* * Regulatory Compliance#
** Salary**$68,574.00 - $76,809.00#
** Job Profile
** JC-- Supervisor, Motor Vehicle Customer Services (LIUNA RILDC LOCAL 808 D  DMV DOT FM EMA RISP)#
** Scheduled Work Days & Work Hours
**** Monday - Friday; 8:30 AM - 4:00 PM.
**** Position is within the Division of Motor Vehicles.
**** Standard 35.0 hours.
**** This is a float position.**#
** Job

Requisition Number
** JR103021 SUPERVISOR, MOTOR VEHICLE CUSTOMER SERVICES (Open)#
** Pay Grade
** C03327 A#
** Classification
* * Supervisor, Motor Vehicle Customer Services#
** Class Definition
**** GENERAL STATEMENT OF DUTIES:
** To be responsible for the effective and efficient operation of DMV branch offices; to supervise a staff and supervisors responsible for reviewing and processing applications for motor vehicle registrations or the issuance of motor vehicle operators’ licenses, renewals or transfers by use of a computerized automobile registration system or motor vehicle license system; to be responsible for the accountability of all taxes, fees and other monies received pertaining to motor vehicle or licensing transactions;

to deal with the public on an ongoing basis; and to do related work as required.
** SUPERVISION RECEIVED:
** Works under the general supervision of a superior with wide latitude for the exercise of independent judgment; work is subject to review for conformance to policies, rules and instructions.
** SUPERVISION EXERCISED:
** Plans, supervises and reviews the work of subordinate staff and supervisors engaged in processing and/or overseeing various motor vehicle or licensing transactions; reviews work in process and upon completion.
** ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
*** To be responsible for the effective and efficient operation of DMV branch offices.
* To supervise a staff and supervisors responsible for reviewing and processing applications for motor vehicle registrations or the issuance of motor vehicle operators’ licenses, renewals or transfers by use of a computerized automobile registration system or motor vehicle license system.
* To be responsible for the accountability of all taxes, fees and other monies received pertaining to motor vehicle or license transactions.
* To deal with the public on an ongoing basis; to handle complaints received from the public and to address them amicably.
* To plan, coordinate and supervise the flow of work among several sections in the division.
* To check and verify compliance with the required certificate of title law for all new vehicles or laws pertaining to obtaining a drivers license and to record and charge fees for same.
* To develop, design and oversee an effective and efficient customer service representative training program as well as to establish and maintain training manuals and guidance documents,
* To be responsible for staff engaged in reviewing and approving submitted forms for the renewal of motor vehicle operator licenses.
* To perform daily staff timekeeping activities; to review and approve the time and attendance information reported for each employee under his/her supervision, and to manage employee attendance and payroll records with a reasonable degree of accuracy.
* To be responsible for the collection of payments of the sales tax and/or fees for the appropriate document being processed and to officially validate and issue same.
* To monitor tasks performed by subordinates to ensure compliance with applicable laws, policies and procedures, to communicate areas of concern to a superior when appropriate, and to evaluate, correct or discipline staff according to policy and standards as appropriate.
* To interview and evaluate customer service representative candidates and make recommendations for hire.
* To verify, process and troubleshoot certain online DMV motor vehicle transactions as assigned.
* To make recommendations to a superior of proposed changes in policies, programs and…