Manager OR Support Services

Summary

Reporting to the Director of Surgical Services, directs the daily activities of the Housekeeping Aides and OR Assistant staff in the Main OR, the Hasbro OR and the Ambulatory Surgical Center that will maintain and improve the workflow and environment. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done:
Instill Trust and Value Differences, Patient and Community Focus and Collaborate. Our leaders will demonstrate an aptitude for:
Ensure Accountability and Build Effective Teams, Drive Vision and Purpose and Optimize Work Processes.

• Oversees Group Leaders in OR Support Services who coordinate and supervise the activities of the Housekeeping Aides and OR Assistants.
• Assigns work to subordinates directly and through Group Leaders.
• Adjusts work schedules as necessary to provide coverage.
• Works collaboratively with physicians, staff, peers and administration to continually update support system standards.
• Recommends and assists with capital equipment, labor and expense budgets related to areas of responsibility and submits to the Director.
• Develops employees to their fullest work potential by identifying educational opportunities and unit based growth experiences.
• Based on assessment, establishes and implements action plans to promote the ongoing development of staff competence.
• Interviews applicants and selects new employees in conjunction with the Director.
• Coordinates the hiring process through Human Resources.
• Provides unit orientation and oversees training of new employees.
• Monitors and evaluates performance of employees.
• Counsels employees on performance issues in accordance with hospital policies.
• Uses the progressive disciplinary process, up to and including termination, when appropriate.
• Maintains employee records such as attendance, weekly project reports and quality control.
• Ensures staff meetings for the entire staff are held a minimum of 12 times per year.
• Schedules meetings at numerous times to ensure the greatest attendance to ensure staff understands what's going on at RIH and within the operative arena.
• Provides updates on the progress and direction of the hospital and day‑to‑day operational issues impacting the work environment.
• Prepares clear, well‑organized, complete and timely written communications.
• Interacts on all shifts with support services personnel.
• Participates actively in direct report meetings and the OR Committee.
• Disseminates information to staff.
• Uses verbal communication which is clear, concise and timely.
• Practices effective listening skills; demonstrates effective interpersonal skills.
• Provides feedback in a timely and constructive manner.
• Develops time graphs that provide appropriate coverage and adheres to departmental and union contract guidelines for vacation, etc.
• Coordinates or provides on‑the‑job training for proper work methods and use of equipment, communication, team building, etc.
• In cooperation with clinical leadership at the Control Desk, coordinates staff assignments to optimize the daily workflow and to ensure rooms are terminally cleaned and prepared for first cases.
• Inspects work of each subordinate several times per day for completeness and quality.
• Consults with vendor representatives, oversees the testing and evaluation of new products, equipment and services, and recommends purchase to the Director.
• Recommends purchase of replacement items.
• Assures that all equipment is properly maintained and in safe working condition.
• Ensures that supplies and products are properly utilized.

Bachelor’s Degree in Institutional Management or the field of business or Health Care Administration to provide knowledge of management, record keeping, preparation of reports, etc. or equivalent experience.

Leadership and supervisory ability to direct activities of…