Account Manager - Parking Operations

Account Manager

Salary Range: $65,000 - $70,000 annually, commensurate with experience, plus incentive bonus potential up to 15% of salary.

Work Modality:
In Office.

Schedule:

Full‑time, Monday - Friday; weekend availability required based on operational needs.

Location:

Downtown Providence, RI.

Applications will be accepted until the job is closed.

• Responsible for all aspects of the operation, including shuttle fleet management, self‑parking, and valet services, and overseeing the location team.
• Previous parking industry experience, especially with a hospitality focus.
• Progressive management experience with front‑line team oversight.
• Experience with scheduling and payroll is a plus.
• Bachelor’s degree in business helpful but not required.

• Motivated individual willing to take on new challenges, with management experience in the parking, customer service, and/or hospitality industries.
• Roll‑up‑the‑sleeves type of person who is organized, honest, and thoughtful.
• Trustworthy, loyal, and dependable.
• Self‑sufficient, resourceful, and decisive.
• Sees challenge as opportunity and seeks growth.
• Flexible schedule; may require weekends and holidays.
• Impeccable conversational and written communication skills.
• Exceptionally good with people and achieves extraordinary results.
• Excellent computer skills, including Microsoft Office and ADP.

• Fantastic opportunities for career growth.
• Free parking.
• Competitive salary commensurate with experience, plus incentive bonus potential.
• Very generous time‑off allowances including holidays, vacation, wellness, and a birthday day off.
• Priority‑driven culture that is supportive, engaging, empowering, and celebratory.
• Company values diversity, inclusion, and belonging.
• Fun and progressive environment with strong direction and empowerment.
• Learning opportunities through internal training program—Propark Think.
• Phenomenal benefits package including medical, dental, vision, and eight supplemental insurances, including pet insurance.
• Free and confidential employee assistance program (EAP), 24/7.

• Develop and train supervisors and line‑level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day‑to‑day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of our client.
• Respond to operational issues when needed, including after normal business hours.
• Maintain the highest professional and ethical standards for organization and client.

Propark is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. No applicant will be penalized as a result of such a request.

Propark Mobility participates in E‑Verify.