General Manager | Providence

General Manager | Providence

Providence, Rhode Island

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited.

It all starts with our people and their commitment to make magic happen each and every day.

As the Founding General Manager of Blank Street's first location in Rhode Island, you'll have the unique opportunity to introduce our brand to an entirely new community. This is more than opening a store, it's building something from the ground up. You'll hire, coach, and inspire an exceptional team, create a culture people are excited to be part of, and set the standard for what Blank Street looks and feels like in Providence.

From day one, you'll shape the customer experience, build meaningful connections in the neighborhood, and establish a store that people return to again and again. We're looking for a passionate hospitality leader who thrives in fast-paced, high-growth environments, loves developing people, and leads with energy, care, and accountability. If you're excited by the challenge of building a team, growing a business, and leaving a lasting mark on a new market, we'd love to meet you.

• Hire, coach, and develop a high-performing team of Shift Leads and Baristas.
• Create an engaging culture where people feel supported, challenged, and excited to come to work.
• Lead hiring, scheduling, performance management, and training to build a strong, capable team.

• Lead by example and create memorable customer experiences every day.
• Ensure every drink and food item meets Blank Street's quality standards.
• Inspire your team to deliver warm, consistent hospitality with every interaction.

• Own the day-to-day operations of your café, including inventory, labor, and operational excellence.
• Maintain a clean, safe, and welcoming environment for customers and employees.
• Partner with HQ to successfully launch new products, initiatives, and ways of working.

• Own your café's sales, profitability, and overall performance.
• Build relationships within the local community and represent the Blank Street brand.
• Use data, customer feedback, and coaching to continuously improve your team's performance.

• 4+ years of leadership experience in hospitality, retail, or another fast-paced consumer business.
• Experience leading and developing high-performing teams.
• Strong operational, financial, and business acumen.
• Excellent communication, organization, and problem-solving skills.
• A hands-on leader who can prioritize, delegate, and make sound decisions in a fast-moving environment.
• Passion for hospitality, delivering exceptional customer experiences, and developing people.
• Collaborative, positive, and committed to continuous learning and growth.
• Experience managing inventory and ordering.

• $70,000-$85,000 annual salary
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag