Commercial Lines Processing Analyst Team Lead

The Cross Family of Agencies welcomes you. We need your talent and expertise.

• Running, distributing, and following up on reports to staff to ensure quality management expectations are met (DL/eDoc reports, activity reports, overdue suspense reports, etc., follow up on completion of unbilled for month/quarter end).
• Running lists to ensure that staff are following the commercial lines workflow expectations (action codes, altering suspense’s, etc.).
• Periodic auditing of direct report activities for compliance w/workflows
• Helps Account Managers resolve issues or concerns related to Processing/document access
• Responsible for the on-boarding/training plan and development of new commercial lines processing staff members.
• Assist with reallocation of processing alpha splits as needed
• Assists management with Workflow Manual updates and training as needed
• Monitors and reports the status of office culture and provides input on ways to improve.
• Works with management to implement any change needed to resolve morale issues.
• Acts as a first point of contact to determine if/when an issue needs to be escalated to a manager.
• Assist w/Planning and execution of informational quarterly commercial lines processing meetings.
• Implementation and follow-up of procedural changes within the department at the direction of Dept Manager.
• Processing of assigned Lg CL accounts
• Responsible for annual performance reviews/semi-annual check-in of direct reports w/input of department manager
• Bi-weekly 1:1’s with direct reports
• Coordinates with Dept Manager to ensure adequate staff coverage at all times
• Responsible, w/input of department manager, for development of direct reports benchmark plans
• Perform other duties as assigned.

From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back.

Initiatives vary from branch to branch to better serve the individual communities they are located in.