Supervisor, Sample and Reagent Management

Position Summary

Responsible for the operation of the designated team in accordance with established Standard Operating Procedures (SOPs), applicable sections of the Code of Federal Regulations (CFRs), with emphasis on Good Manufacturing Practices (GMPs), the Clinical Laboratory Improvement Act of 1988 (CLIA), and applicable policies, procedures, and quality initiatives. Provides day‑to‑day supervision of personnel, operations, and workflow of the pre‑analytical donor testing laboratory and donor testing inventory system.

Engages Laboratory Testing Assistant staff through proper personnel management, training, development, and evaluation. Holds general management responsibilities such as payroll approval, scheduling, and inventory and ordering of supplies. Supports and promotes organizational goals, mission, and vision, contributing to a culture that aligns with organizational values.

• Oversight of pre‑analytic procedures and donor testing laboratory inventory, maintaining accurate records.
• Maintain competency in pre‑analytical and donor testing support functions in accordance with cGMP, with attention to detail.
• Conduct and maintain an in‑house competency program with direct observation and evaluation of laboratory testing assistant personnel.
• Promote an engaged workforce through coaching, mentoring, and staff development. Conduct regular staff meetings and weekly huddles.
• Develop performance evaluation standards and conduct annual performance appraisals in a timely and professional manner, maintaining documentation.
• Assist in hiring staff in collaboration with the Laboratory Directory and Manager.
• Direct day‑to‑day operation and workflow, promoting efficient processes across all shifts and ensuring adequate staff coverage.
• Assist in training staff on new or revised procedures, equipment use, and maintenance procedures.
• Maintain donor testing laboratory inventory and order supplies efficiently and cost‑effectively.
• Address staff errors, equipment failures, and conduct effective coaching or corrective action meetings as needed.
• Provide on‑site, telephone, or electronic consultation to resolve technical problems.
• Participate in ongoing investigational studies of equipment, new methods, or clinical trials.
• Troubleshoot equipment, schedule preventative maintenance, maintain a spare parts inventory, and utilize service recovery responses when appropriate.
• Oversee laboratory inventory management processes for reagent receipt and administer the Inventory Management System.
• Assist with validation plans and execution as needed.
• Ensure the department provides quality customer service to all customers, monitoring production workflow to meet turnaround time requirements for internal and external clients.
• Approve PTO requests and perform payroll/ time‑clock functions.
• Act as a backup for lab testing assistant related tasks.
• Develop and implement new laboratory procedures and equipment following FDA and AABB practices, revising existing procedures, protocols, and forms to maintain an accurate procedure manual.

• Promote and contribute to a culture of safety through compliance with all safety SOPs, including proper use of PPE.
• Promptly report all safety violations and concerns.
• Stay current on blood center issues and read pertinent materials.
• Assist with CAPA and root cause investigations.
• Collaborate with Client Services and Donor Testing Supervisors to ensure testing is scheduled as needed.

• Knowledge of AABB, FDA, and OSHA regulations.
• Working knowledge of Microsoft Suites.
• Comprehend and apply clinical laboratory procedures and theory.
• Working knowledge of LIS and BECS.
• Knowledge of all institutional and personnel policies, confidentiality, and Good Manufacturing Practices (cGMP).

• Written and oral communication skills and computer input/retrieval.
• Attention to detail and organizational skills.
• Accurate transcription of numbers.
• Decision‑making ability.
• Cultural competency and ability to communicate effectively with diverse individuals and groups.
• Demonstrated reliability and strong work ethic.

• Resolve problems and customer concerns.
• Maintain composure under pressure.
• Work in a team environment or independently.

• High School Diploma or GED.
• Minimum of four (4) years relevant laboratory experience.

• Associate degree or higher in a related science field.
• Lead or supervisory experience.

• Full‑time; day shift, including weekends and holidays as needed.
• Proposed annual salary range: $59,000 to $69,000.

Rhode Island Blood Center (RIBC) has served the region for more than 45 years, delivering lifesaving blood products and supporting healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which serves over 400 U.S. hospitals and provides advanced medical services.