Lolli & Pops Service Lead

Lolli & Pops Service Lead

Ampersand Brands, LLC Providence, Rhode Island, United States

As a Service Lead/Keyholder you will oversee store operations, build teamwork and deliver exceptional customer experiences.

• Help drive store‑level financial and operational results by monitoring KPI targets and taking appropriate action to achieve goals.
• Keep your team focused on guest engagement, sampling and sharing product knowledge.
• Maximize overall performance of the team through product knowledge education, coaching sales skills, and leading by example.
• Assist in training, developing and motivating team members.
• Assist the Store Manager with paperwork, ordering and inventory management.
• Maintain visual and merchandising standards and ensure store cleanliness.
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members.
• Be a champion of Lolli & Pops inside and outside of the store.
• Be able to lift up to 25 pounds.

• Exceptional interpersonal skills: energized by working with guests and your team.
• A passion for meticulous quality: understanding that strong organization creates a highly efficient team.
• Bias towards action: able to lift and mobilize medium to large items up to 75 lbs using appropriate safety techniques, willing to roll up sleeves and do what it takes.
• The desire to be coached and mentored: see potential in yourself and enjoy growing it.
• An eye for detail: the little things—cleanliness, extra touch, decimals—make a difference.
• The desire to problem solve: like finding problems and fixing them.
• Ability to multitask: prioritize and execute a variety of tasks each day.
• Positive attitude and fun‑loving spirit: an optimist who embraces your inner child and enjoys having fun at work.
• Flexible availability: willing to work during the busiest times and adjust availability to meet business needs.

• Guest‑icated – our guests are at the heart of everything we do.
• Collaborative – a joyful mix of unique individuals working together.
• Agile – flexible and open to change to remain the best.
• Authentic – we honor what is real and give feedback from the heart.
• Betterment – a never‑ending drive to continuously improve.

Lolli & Pops is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Pay range: 17 – 17 USD per hour (Providence Place Mall)