Retail Customer Service Associate

POSITION SUMMARY

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer‑service focused team member is knowledgeable in all areas of the Store’s business, including print, signs and graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate Fed Ex Office products and services.

The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

• People
  • Follow instructions of supervisors and assist other team members in performing store functions.
  • Assist in the training of store team members.
• Service
  • Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need.
  • Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate Fed Ex Office products and services.
  • Provide an outstanding customer service experience by using consultative skills.
  • Ensure all customer problems are resolved quickly and to the satisfaction of the customer.
  • Takes complex customer orders using order systems and provides accurate pricing information.
  • Assembles parcels and prepares goods for shipping by wrapping items, inserting them into containers, weighing packages, and affixing labels.
  • Sets up and operates printing, binding, and other related equipment using customer‑supplied media.
  • Maintains a safe, clean and orderly retail Store.
• Profit
  • Ensure confidentiality of customer data and careful handling of documents, media, and packages.
  • Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance.
  • Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage.
  • Takes preemptive action to prevent errors and waste.
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits.
  • Follow Fed Ex Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies and procedures.
• Self‑Management
  • Perform multiple tasks at the same time.
  • Look for opportunities to improve knowledge and skills within the retail Store.
  • Operate with minimal supervision.
  • Adhere to all Fed Ex Office team member and retail store standards, as outlined in the team member handbook.
  • Perform any other duties as needed or required.

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• For new hires, must meet all Fed Ex Office employment qualifications in force at the time of hiring.
• For current Fed Ex Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

• Ability to stand during the entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees on a consistent basis.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast‑paced environment under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.
• Ability to report regularly to work and maintain established business hours to support the Fed Ex Office business.

• Pay Transparency: $17.00 – $19.98/hr.
• Health, vision and dental insurance, retirement, and tuition reimbursement are available to eligible employees.

Quality‑…