Sales Associate

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident and effortless style for work, everyday wear, or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at Express and Bonobos websites.

Store Name:
Providence Place

• Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with tasks such as stocking, cleaning, folding merchandise, and related duties.
• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escalate as needed; communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining benefits and encouraging participation.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  0–2 years of relevant job experience; minimum 6 months
• Proficient in use of technology (iPad, registers)
• Available to work nights, weekends, and non-business hours
• Meets physical requirements

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills with customers, leadership team, and associates
• Collaborative skills and ability to work well within a team

PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage, including major medical, dental, vision, and other options. Part-time associates may be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible for an Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through You Decide.

Actual compensation depends on location, education, skills, and experience.

$15.00 - $21.45 per hour

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor work visas for this position. PHOENIX is an equal opportunity employer and does not discriminate in recruitment, hiring, or any terms and conditions of employment based on protected characteristics. We provide reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job, please call or email A

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies without a signed Master Service Agreement and HR approval.