E-Commerce Supervisor; In-Store Shopper

Job Overview

At Whole Foods Market, we are committed to providing record‑setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. The Supervisor, WFMOA: E‑Commerce role focuses on safety, quality, customer service, productivity, and fun.

• Ensuring a safe work environment for all team members.
• Reviewing work forecasts and meeting productivity and utilization requirements to achieve overall WFMOA objectives.
• Partnering with other departments to ensure a timely process flow in and out of stores, helping meet customer order times.
• Proactively identifying and leading process improvement initiatives.
• Balancing labor to operate an efficient shift while meeting all production goals.
• Embracing a start‑up mentality and emphasizing fun.

• Coordinate process flow to ensure products are dispatched on time to meet online customer delivery promises.
• Maintain awareness of in‑store customer needs and direct team members as necessary to satisfy and delight customers; respond promptly to customer requests and questions.
• Direct and assign job duties for team members.
• Partner with leadership in all areas to ensure successful and continuous operations.
• Train, audit, and support team members to perform WFMOA standard operating procedures.
• Ensure team members have the proper tools to perform their jobs and communicate repair or replacement needs to leadership.
• Report and elevate systemic issues in a timely manner.
• Demonstrate or perform shopping duties to support team members and WFMOA needs.
• Review and honor standard operating procedures according to WFMOA practices; identify, address, and resolve safety issues.

• High School diploma or equivalent.
• 6+ months retail experience in a retail, distribution, or logistics environment.
• Flexibility to work weekends and/or evenings.
• Availability to work overtime during peak seasons and as needed year‑round.
• Authorization to work in the U.S. without sponsorship.
• Proficiency with email, Microsoft Office, and operations‑related applications including scheduling and ordering software.

• Prior experience leading others.
• Ownership in your work and team.
• Ability to learn quickly and work under pressure in a fast‑paced environment.
• Demonstrated analytical skills and the ability to problem‑solve and prioritize with little guidance.
• High energy, enthusiastic, and a strong affinity for our products, core values, and company.
• Demonstrated knowledge of new products, item location, pricing, and awareness of relevant competitors and industry trends.
• Demonstrated communication skills (written and verbal).

The wage range for this position is $17.00–$30.20 per hour, commensurate with experience. Whole Foods Market offers Whole Benefits, which include a store discount, paid time off, financial wellness, health & wellness support programs, and access to other employee perks.

Whole Foods Market provides a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity or expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.