Multi Store Manager Providence Place Mall

General Function

The Multi Store Manager drives results and oversees the operations of multiple Sunglass Hut stores within the same mall. The Multi Store Manager is an on‑the‑floor leader who drives success in a multi‑unit environment, managing multiple stores. The manager is responsible for coaching, developing, and inspiring a team of brand ambassadors for Sunglass Hut, creating an environment where the team delivers exceptional service through The Sunglass Hut Experience.

They consistently model all experience behaviors, exceed store and personal sales goals, and ensure that all company policies, procedures, associate training and development, and brand standards are met.

• Accountable for delivering both store and personal sales goals and all KPIs.
• Drive sales by consistently identifying opportunities and gaps to achieve individual, store, and mall goals.
• Inspire the team through associate growth plans, PIP’s, documentation, and consistent follow‑up to promote an environment of accountability.
• Create an environment of shared wins through coaching, developing, mentoring, and inspiring the team to enhance mall performance.
• Network, recruit, and hire to meet staffing needs, filling open positions in a timely manner utilizing appropriate company tools.
• Train staff using onboarding tools and ensure completion is reflected on saturation reports.
• Create a fun, inspiring, and inclusive work environment that reflects the culture of the brand KCI’s.
• Spend the majority of time on the sales floor engaged with customers and coaching associates.
• Continually coach and develop the team to ensure consistent and flawless execution of The Sunglass Hut Experience.
• Build and protect the integrity and essence of the Sunglass Hut Brand and the brands we represent, including building relationships with host environments.
• Ensure execution and adherence to brand standards and tools, operations policies and procedures, visual standards, inventory control, associate training, and continued development.
• Be responsible for all aspects of associate scheduling pertaining to business needs.

• High School Diploma and 2+ years of previous leadership experience.
• Time management.
• Problem solving skills.

• Bachelor’s degree, or equivalent experience.
• Previous leadership in retail or customer service experience preferred.
• The Multi Store Manager is expected to work on the highest traffic driving days to ensure delivery of The Sunglass Hut Experience and meet sales goals. Highest traffic days are based on market sales trends.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC