Field Account Manager - Upstate NY

About the Company

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We’re building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and Class Pass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions.

As a Field Account Manager, you will be the face of Class Pass in your region—building strong relationships with our most valuable partners and turning every touchpoint into an opportunity for deeper collaboration. This role is ideal for someone who thrives in the field, loves connecting with people in real time, and knows how to spot growth potential from across the room.

• Own and grow a portfolio of top‑tier fitness and wellness partners through strategic upselling and retention initiatives.
• Spend at least 70% of your time in the field, including frequent travel to other markets in your region.
• Conduct regular in‑person visits, drop‑ins, and meetings to deepen relationships and drive results.
• Use a blend of field and inside sales tactics to stay connected, from phone and email to social and beyond.
• Proactively surface partner pain points and position Class Pass solutions that drive mutual value.
• Build a strong local presence in your fitness and wellness community—be the go‑to for what's new and what's next.
• Exceed monthly upsell and engagement goals by thinking creatively and acting with urgency.
• Delegate transactional casework to support teams while keeping partners feeling prioritized and supported.

Travel will account for approximately 70–80% of your time, including a mix of local day trips and extended multi‑night travel. Travel will primarily be regional but may occasionally extend outside the assigned territory based on business needs. Trips may involve overnight stays and varying schedules depending on customer and coverage requirements. Travel will be conducted by car and/or flight, requiring a high level of flexibility to maximize customer engagement and territory coverage.

2+ years of full‑cycle B2B sales or account management experience, including field sales. Consistent track record of hitting or exceeding quota and performance goals. Strong negotiation skills with a solutions‑first approach. Deep knowledge of your regional fitness and wellness market, with active professional connections. Confidence navigating both cold outreach and warm relationship‑building across channels. Ability to identify and attend networking events that strengthen local brand presence.

Comfort using Salesforce, Salesloft, and Microsoft tools to manage pipeline and partner success.

Playlist’s intent is to pay all Team Members competitive wages and salaries that are motivational, fair, and equitable. The base salary range for this position in the United States is $58,350 to $77,800. Total compensation package may also include performance bonuses, benefits, and other applicable incentive compensation plans.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.