SALES SUPPORT

The Sales Support Specialist reports directly to the Customer Experience Manager. The Sales Support Specialist must be able to work independently and with Regional Sales Managers to perform all duties relative to key customers and the needs of the sales team. This role is also responsible for a variety of reporting activities regarding sales volume and customer order management. The following is a brief description of some of the duties and responsibilities but is not limited to:

• Communicate with the Regional Sales Managers to gain understanding of their sales plans and customers with an overall goal of increasing proactive support levels.
• Ownership of customer relationship regarding purchase order review, order status updates, production schedules, while driving overall support of key customers.
• Create and maintains open order reports and document changes in ERP system.
• Respond to customer inquiries in a same business day manner via phone and email.
• Must be efficient in gathering order updates along with revised Purchase Order approvals in order to meet fluid needs of key customers.
• Must be able to make decisions independently with our customers at the center of any changes.
• Develop improved business processes with a deep working knowledge of all functions who intersect with the order to invoice process.
• Increase customer confidence and protect operations by supplying valid and useful product and order knowledge.
• Inputs data into ERP system and strives for 100% error-free transactions.
• Work cross-functionally, across business brands, to ensure customers are always kept informed and RSMs are fully supported for business needs.
• Must be able to search and run reports proactively from ERP system in order to keep the sales team informed and each order moving within lead times.
• Provide cross-training to other Sales Support Specialists for coverage needs and to close any knowledge gaps regarding brand specifics and nuances.
• Drives process changes and helps build deeper relationships internally and externally.
• Accept other responsibilities as requested by the Customer Experience Manager.

The following is a brief description of processes in the technical expertise duties but is not limited to:

• Proficient in Microsoft Office, especially Excel, but also including Word and Outlook
• SAP knowledge is a plus

• High School Diploma
• University degree or qualified work experience
• Ability to work in a face paced environment
• Ability to communicate and interact effectively in all situations
• Minimum five years Customer Service experience
• Minimum two years related Sales Support experience
• Knowledge of customer service principles and practices
• Experience communicating through multiple channels and handling multiple customer queries
• Proficient with standard office applications (i.e., Word, Excel, PowerPoint, etc.)

• Language Skills – Ability to read, write and speak English.
• Mathematical Skills – Basic Math Concepts
• Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Physical Demands – Physical
  
  Activities:
  
  Ability to stand, walk and sit. Ability to reach and use arms, hands and fingers. Ability to hear.
• Work Environment – Moderately Quiet Office Conditions

The Sales Support Specialist reports directly to the Customer Experience Manager. The Sales Support Specialist must be able to work independently and with Regional Sales Managers to perform all duties relative to key customers and the needs of the sales team. This role is also responsible for a variety of reporting activities regarding sales volume and customer order management. The following is a brief description of some of the duties and responsibilities but is not limited to:

• Communicate with the Regional Sales Managers to gain understanding of their sales plans and customers with an overall goal of increasing proactive support levels.
• Ownership of customer relationship regarding purchase order review, order status updates, production schedules, while driving overall support of key customers.
• Create and maintains open order reports and document changes in ERP system.
• Res…