Manager Sales Support

## Manager Sales Support Apply:
RI Providence:
Full time:
Posted Today:
Req
1614309

Manager Sales Support Country:
United States of America
** It Starts Here:
** Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities
** We Want to Talk to You!
**** The Difference You Make:
** The Associate, Sales & Service Support focuses on the execution of a best-in-class internal communication strategy to assist banking centers in meeting goals and providing the nation's best banking experience.
* Builds effective relationships and trust with clients and potential clients by listening to and uncovering their needs and educating them about Santander products and services that are most appropriate for their situation.
* Maintains awareness of individual sales goals and status in achieving them.
* Conducts sales activities to gather data and to drive business to the branch, such as: in person or phone interviews with clients or prospective clients, community involvement, etc.
* Pro-actively seeks information from clients and prospective clients through sales efforts to understand possible changing situations, needs and desired benefits and evaluate product or service alternatives.
* Leverages leads and other lead generations on a regular basis to present new products, services, rate promotions, campaigns, etc.
* Stays abreast of changes to banking environment, company competition and customer's business environment.
* Maintains confidentiality of customer information, organizational policies and procedures.
* Effectively responds to customers requesting to update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant manner.
* Meets or exceeds established customer service standards.
* Develops and implement internal communication strategies, plans and tactics that support the business goals and objectives.
* Assesses, writes, edits, produces and manages distribution of internal communication content as needed (e.g. newsletters, articles for an internal SharePoint site, announcements).
* Plans, organizes and executes events.
* Performs trend analysis and report on products and programs to ensure achievement of stated objectives and goals.
* Monitors and understands Santander's market position.  
*
* What You Bring:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
*
* Education:

*** Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required  
*
* Qualifications:

*** 5+ Years Experience in customer service, sales related occupations.

- Required.
* Understands state and local laws necessary to understand the legal implications of certain product features in different states.
* Understands the consequences of not following the FINRA rules.
* Excellent verbal and written communications necessary in order to talk to producers/customers about product features and to help in the sales process. .
* Proficiency with computers and…