Problem Solving Case Manager - Bilingual

Purpose of Position

The Housing Problem Solving Case Manager will work directly with individuals and families within R.I.’s Coordinated Entry System who are experiencing homelessness by providing short‑term, solutions‑focused crisis intervention and resources to participants who are not eligible for homeless system resources or for whom no resources are currently available.

• Advocates for the mission of the organization and promotes the vision and direction of the agency's values.
• Delivers services with safety, respect, and effectiveness.
• Follows all policies and procedures of the organization.
• Utilizes diversion skills to help those at risk of homelessness to identify immediate alternate housing arrangements, connecting them with needed resources, and identifying strengths and personal resources.
• Assists clients as advocates for benefits and housing needs, including evictions, landlord negotiations and access to community resources as needed.
• Maintains contact with Coordinated Entry clients on a scheduled basis, appropriate to their prioritized status and needs.
• Makes referrals to supportive services in the community as appropriate and supports the client in navigating this process.
• Maintains all administrative duties including but not limited to maintaining current documentation and processing of diversion funding applications (when available) and completing the client file (physical and electronic).
• Performs data entry by collecting assessment data and records to ensure all clients are tracked and that services and measurable outcomes are identified and documented in a timely manner.
• Has operational understanding and effective collaborative relationships with other community resources.
• Assesses personal safety in each interaction and undertakes due diligence in maintaining personal safety with homeless households that may be experiencing an adverse life circumstance, trauma, and/or exceptional emotional response to homelessness or risk of homelessness.
• Participates in ensuring confidentiality of service user assessment information related to all relevant legislation.
• Performs other duties as assigned.

• Experience and
  
  Education:
  • Bachelor’s degree in Human Services field OR
  • Associate’s degree in a Human Services field plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
  • A certification in Case Management plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
  • A minimum of 8 years experience in a Human Services field such as advocacy or case management.

• Ability to work in a fast‑paced environment.
• Bilingual English / Spanish.
• Must work well under pressure, be flexible and able to multi‑task.
• Knowledge of social casework principals, practices and techniques and the ability to apply these effectively.
• Must be able to work effectively with individuals from various socio‑economic, ethnic and cultural backgrounds as well as populations that have experienced vulnerability, trauma, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or other conditions or situations that have impacted housing stability.
• Must be solution‑focused, exercise a wide degree of independent judgement, decision and action on an ongoing basis.
• Ability to maintain confidentiality in all aspects of the work environment.
• Excellent oral and written communication skills.
• Computer skills and data entry required.

Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.