COMM LIAISON​/RELA COORD

Department

Department of Children, Youth, and Families

Division

Social/Human Services

Salary

$93,088.00 - $

Job Profile

JC-- Community Liaison/Relations Coordinator (DCYF) (Non-Union Executive Branch)

Scheduled Work Days & Work Hours

Monday - Friday, 8:30am - 4:00pm

35 Hours - Non-Standard

Job

Requisition Number

JR102866 COMM LIAISON/RELA COORD (DCYF) (Open)

Pay Grade

C00135 A

Classification

Community Liaison/Relations Coordinator (DCYF)

Class Definition

GENERAL STATEMENT OF DUTIES:
To be responsible for the development, implementation and maintenance of the Office of Community Relations responsible for timely communications, outreach, conflict resolution and public information; to collect and disseminate information which will assist the department in improving its effectiveness, efficiency and accountability, by strengthening both external and internal support systems; to do related work as required.

SUPERVISION RECEIVED:
To work under the administrative direction of the Director's Chief of Staff, with wide latitude for the exercise of initiative and independent judgment; work is reviewed through submitted reports, conferences for conformance to policies, rules, regulations, laws and departmental objectives.

SUPERVISION EXERCISED:
Plans, coordinates and evaluates the work of a clerical staff, assigned in carrying out program functions.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

* To be responsible for the development, implementation and maintenance of the Office of Community Relations responsible for timely communications, outreach, conflict resolution and public information;

* To collect and disseminate information which will assist the department in improving its effectiveness, efficiency and accountability, strengthening both external and internal support systems;

Communications:

* To provide outreach and liaison with community agencies, religious institutions, advocacy groups and individuals for on-going productive dialogue;

* To respond, in a timely manner, to calls and letters where individuals raise concerns or have questions regarding cases with which they are personally involved or with which friends or family are involved;

* To track all letters and calls that are received and ensure timely and respectful response or status report to each and every contact;

* To assist the department in its understanding and improving cultural competence;

* To develop, implement and maintain a comprehensive staff communications program;

* To do related work as required.

Public Information:

* To coordinate community education about the department including speakers' bureau;

* To coordinate the publication of brochures, pamphlets and newsletters directed toward the public and clients of the department, including children;

* To assist outside individuals in their understanding of federal and state law, regulation and best social work practice for the safety and well-being of children;

* To do related work as required.

Conflict Resolution:

* To develop a client's rights form, which will apprise clients of their rights and of the availability of staff who will hear, investigate and respond to their concerns;

* To act as liaison between assigned department staff person and concerned individual to ensure individual understands what is occurring and help secure timely, respectful responses to questions;

* To act as liaison to Hearing Officer and hearing office re: scheduling of hearings and insurance of decisions;

* To respond to requests by the assigned department staff person to bring together community individuals who can assist in a particular situation;

* To submit quarterly written reports to the Director and Senior Executive Team detailing the types of concerns raised by the community and the resolution;

* To do related work as required.

Outreach:

* To work with staff development and training and personnel offices to enhance diversity of workforce;

* To actively engage in recruitment for entry and other level positions within the agency;

* To assist in screening of candidates who may have non traditional skills and experiences;
To work with department's Multi-Cultural Consultation Team to enhance the recognition, appreciation and celebrate…