Baggage Service Agent

Overview

We are looking for a reliable and experienced Janitorial Cleaner to perform a variety of cleaning duties to ensure a clean, safe, and orderly environment across assigned facilities. This role plays a critical part inmaintainingthe overall appearance and sanitation of the workplace, contributing to a positive experience for employees, clients, and visitors.

ABM is hiring a Baggage Agent at our T.

F. Green Airport .

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | ()

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

• Greet and assist passengers in baggage claim, providing clear information and directions.
• Make baggage arrival announcements and communicate relevant instructions to passengers.
• Log incoming flights and track baggage delivery status, including updates for delayed arrivals.
• Monitor baggage delivery and address irregularities within the baggage handling process.
• Create and manage claims for lost, damaged, or pilfered baggage using tracking systems (e.g., Net Tracer or scanners).
• Update claim files with accurate and timely information.
• Coordinate the return and delivery of lost or delayed baggage to customers, including preparing delivery orders and arranging courier services.
• Process and secure unclaimed baggage; maintain accurate on-hand inventory records and contact passengers when applicable.
• Partner with ramp services to track missing or late-arriving bags and ensure timely updates.
• Complete baggage quality checks and maintain service standards.
• Ensure compliance with FAA, airline, and company regulations.
• Maintain a clean and organized work area and report operational or maintenance concerns to leadership.
• Provide a professional, courteous, and positive experience for passengers, clients, and team members.
• Work independently while maintaining strong communication with team members and leadership.
• Comply with all safety, security and quality standards set by the company and regulatory authorities.
• Adhere to assigned work schedules and perform additional duties as required.

• Ability to stand and walk for extended periods (up to 8+ hours per shift).
• Ability to lift, push, or pull up to 50 pounds regularly.
• Work may involve continuous movement throughout the shift.

• Airport setting with moderate noise levels.
• Fast-paced, customer-facing environment.

• Strong verbal and written communication skills in English.
• Ability to clearly explain procedures and respond to customer inquiries.
• Active listening skills with a customer-focused approach.

• Ability to follow written and verbal instructions.
• Strong attention to detail with the ability to handle multiple situations effectively.
• Capability to manage routine challenges using sound judgment.

• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Basic computer skills required.
• Reliable transportation required.

• Must comply with company uniform and grooming standards.
• Must display and carry valid SIDA badge/Airport  all times.
• Must follow all ABM policies and procedures as outlined in the Team Member Handbook.

Must be 18 years of age or older.

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable).

This job description is subject to change at any time at the discretion of management.

REQNUMBER: 156844

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.