Technical Product Support Specialist

Next Meters Technical Product Support Specialist Providence, UT
· Full time

Next Meters is seeking a knowledgeable, customer-focused Technical Product Support Specialist to serve as the first point of contact when customers or in-the-field technicians have questions about Next Meters products or software. This role is focused on analyzing complex technical challenges to uncover underlying problems and deliver clear, effective solutions. Issues are carefully tracked and documented to ensure each is resolved, and the specialist is expected to utilize available tools and go the extra mile to make sure customers are taken care of.

After becoming proficient with the Next Meters system, the specialist will help conduct training for new clients as they learn how the system works, and will contribute to creating easy-to-understand documentation and training material. Excellent writing skills are required. Occasional travel within the US or Canada may be required depending on business needs.

Next Meters is an emerging market leader in the utility metering and sub-metering industry. The metering equipment is paired with an easy-to-use mobile app and an innovative cloud-based management system. Our cutting-edge wireless technology has been designed from the ground up.

Next Meters offers a positive team-oriented work environment at our Providence, Utah location. We are looking to add qualified and hardworking individuals to our team during this period of growth. We offer competitive pay and benefits, including fully paid medical and dental premiums and a generous time-off policy. For additional company information, visit our website

Technical Product Support Specialist Job Description

Providence, UT Office | Full-Time, Monday–Friday

Company Overview

Next Meters is a leading designer and manufacturer of specialized submetering systems. Formerly known as Next Century Submetering Solutions, the company is dedicated to revolutionizing how we measure, monitor, and manage essential resources. Our mission is to promote the conservation of utilities for the betterment of our communities. Headquartered in Providence, Utah, Next Meters serves a worldwide client base by providing innovative, conservation-focused metering solutions that monitor the electrical and water consumption of homes, mobile homes, businesses, and high-rise buildings.

Next Meters strives to cultivate a culture of collaboration and learning, innovation, and employee engagement. We provide cutting-edge wireless technology, intuitive software, and plug-and-play hardware solutions, setting a new industry standard.

Position Overview

Next Meters is seeking a knowledgeable, customer-focused Technical Product Support Specialist to serve as the first point of contact when customers or in-the-field technicians have questions about Next Meters products or software. This role is focused on analyzing complex technical challenges to uncover underlying problems and deliver clear, effective solutions. Issues are carefully tracked and documented to ensure each is resolved, and the specialist is expected to utilize available tools and go the extra mile to make sure customers are taken care of.

After becoming proficient with the Next Meters system, the specialist will help conduct training for new clients as they learn how the system works, and will contribute to creating easy-to-understand documentation and training material. Excellent writing skills are required. Occasional travel within the US or Canada may be required depending on business needs.

Key Responsibilities

Customer & Technical Support

• Serve as the first point of contact for customers and in-the-field technicians with questions about Next Meters products or software.
• Effectively analyze complex technical challenges to discover underlying problems and find solutions.
• Analyze and troubleshoot complicated software and electronics issues.
• Explain problems and solutions clearly to non-technical users.

Issue Tracking & Documentation

• Carefully track and document support issues to ensure each one is resolved.
• Utilize available tools to manage and follow up on open issues.
• Create and maintain easy-to-understand documentation and training material.

Training & Client Onboarding

• Help conduct training for new clients as they learn how the Next Meters system works, after becoming proficient with the platform.
• Support the Product Support Team in developing clear, effective training resources.
• Work on projects both independently and as part of a team.
• Effectively manage time and tasks across multiple open support cases.
• Travel occasionally within the US or Canada as business needs require.

Qualifications & Experience

Experience and Education

• Previous technical experience required.
• High School Diploma or equivalent required.

Technical & Communication Capabilities

• Good working knowledge of networking, hardware, and software.
• Proficient with office software (Microsoft Office, Google Suite).
• Excellent verbal and written communication…