Operations Coordinator

JOB SUMMARY:

The Housing Operations Coordinator will work together with a small housing team to assist families experiencing homelessness or at risk of homelessness through housing support programs and temporary housing assistance. This role combines client intake and support services with property coordination responsibilities for organization-supported housing units.

The Housing Operations Coordinator will serve as the initial point of contact for many housing program participants and will assist clients through the intake process, documentation review, housing coordination, inspections, and ongoing support services. This position will also assist with maintaining organization-supported housing units, coordinating maintenance needs, and supporting overall housing program operations.

This position is a great opportunity for someone passionate about supporting local community members in need, or someone interested in gaining work experience in nonprofit services, housing programs, property management, social services, or community outreach. If you enjoy meeting people, building relationships, staying organized, solving problems, and working within a supportive team environment, this position may be for you!

• Serve as an initial point of contact for families seeking housing support services;
• Assist individuals and families through the intake and qualification process for housing assistance programs;
• Review, organize, and maintain required client documentation and confidential case files;
• Collaborate with the housing team to assess client needs and connect families with available housing resources and support services;
• Coordinate communication between clients, landlords, housing providers, and community partners;
• Develop and maintain positive relationships with community housing providers and landlords;
• Assist with maintaining organization-supported housing units and ensuring units remain safe, clean, and program compliant;
• Conduct housing inspections, unit walkthroughs, move-in/move-out inspections, and document inspection findings;
• Coordinate and assist with basic maintenance needs, maintenance requests, and vendor communication as needed;
• Ensure required paperwork and program documentation are completed accurately and timely;
• Provide administrative and operational support to the housing team as needed;
• Assist with maintaining accurate program data and records for reporting purposes;
• Work collaboratively with the Housing Team to support housing program goals and objectives;
• Other related duties as assigned.

• Must be able and willing to drive to meet clients and visit housing units on occasion within Utah and surrounding counties;
• Excellent written and verbal communication skills;
• Strong organizational, administrative, and time management skills;
• Ability to establish and maintain effective working relationships with staff, clients, landlords, community groups, and partner agencies;
• Knowledge of basic computer applications and digital reporting systems;
• Ability to manage multiple priorities, work independently, and collaborate within a small team environment;
• Ability to maintain confidentiality and professionalism while working with sensitive client information;
• Ability to collect, organize, and maintain accurate program and housing data;
• Professional, welcoming, and service-oriented demeanor and attitude;
• Basic maintenance, repair, or property management experience preferred;
• 2(+) years of experience in social services, housing, property management, administration, or a related field, or education equivalent;
• Bilingual proficiency in Spanish and English preferred.

Applicants must successfully pass a federal fingerprint and background screening.

Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance
• Mileage reimbursement

• 8-hour shift
• Monday to Friday (9:00 AM - 5:00 PM)
• Occasional evenings and/or weekends

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

The Boys & Girls Clubs of Utah County is committed to the spirit and letter of all federal, state, and local laws and regulations pertaining to equal opportunity. To this end, the Club does not discriminate against any individual with regard to race; color; sex; pregnancy, childbirth, or pregnancy-related conditions; age; religion; national origin; disability; sexual orientation; gender identity; veteran status;

or other protected status. No form of unlawful discrimination, including unlawful harassment, will be condoned. Reasonable accommodation can be made for interviews and service for those with a disability.