Application Coordinator

COMPENSATION & BENEFITS

Expected Pay Rate: $24.04-$26.44 (equivalent to $50,000-$55,000 annually)

Pay is commensurate with experience and qualifications.

Benefits & Perks:

RMU offers a comprehensive benefits and perks package, which includes:

* Four weeks of paid holidays in addition to accrued paid time off

* Comprehensive medical, dental, and vision coverage

* Employer‑matched HSA and 401(k) with immediate vesting

* Life and disability insurance

* Tuition discounts, tuition reimbursement, and professional development funding

* Mental health counseling and wellness resources

* Financial wellness coaching and retirement planning support

WORK ENVIRONMENT & SCHEDULE

This is an hourly role based on campus in Provo, UT within the Enrollment, Marketing and Communications (EMC) Department. This role will function during normal business hours but may require some flexibility and schedule changes during peak enrollment periods.

ABOUT

THE ROLE

The Application Coordinator serves as a key member of the Admissions team within Enrollment Management. This role is responsible for overseeing the operational aspects of the admissions application process, ensuring accuracy, consistency, and compliance across applicant data, systems, and communications. The position supports university growth by managing applicant review, processing, acceptance, and enrollment workflows across multiple academic programs.

WHY THIS ROLE MATTERS

The Application Coordinator plays a critical role in shaping applicants' first experience with Rocky Mountain University. By ensuring accurate data, clear communication, and efficient processing, this position directly impacts enrollment success, student satisfaction, and institutional integrity. The role also supports collaboration across departments to ensure a seamless transition from application to enrollment.

WHAT YOU WILL DO

Application Process

* Coordinate daily operations of the admissions application process for all programs, including newly developed programs

* Oversee all data entry that is necessary for tracking targeted applicant information is accurate

* Maintain the accuracy and confidentiality of applicant files

* Ensure applicant and student information is consistent throughout the Student Information Systems (Web Admit/CAS,CRM system)

* Review and audit applicant and enrollment data on a consistent basis to ensure accuracy

* Manage and extend acceptances and enrollments to all programs

* Communicate and collaborate with other departments (ie. Registrar's Office, Office of Student Engagement and Success, Financial Aid) as well as programs (ie. Nursing, Occupational Therapy) throughout the enrollment process related to reviewing applications, acceptances, enrollments, retention, etc.

* Receive and process applicant's official transcripts and store them in compliance with the University Policy.

Communication with Applicants

* Conduct active communication with applicants, including updates through text, email, phone.

* Advise on every aspect of the enrollment process as well as provide information regarding the University.

* Connect applicants with program representatives as applicable to best answer questions and/or concerns

* Answer questions and respond to concerns from applicants as well as enrolled students in a timely manner with positive and professional customer service.

Other Duties:

* Assist in all aspects of CRM implementation, training, ongoing updates/upgrades, and improvements.

* Within first year of employment, maintain expert-level understanding of CRM functions, specifically related to the application process (application start to matriculation).

* Review and update application standard operating procedures (SOPs) routinely to ensure accuracy.

* Assist with and understand data within the CRM, related but not limited the entire admissions process.

* Assist with answering the 'huntline' (a general number for the University) and answering prospective student, applicant, and newly enrolled student's questions.

* Coordinate packaging and mailing of university welcome packages.

* Assists Enrollment Management team in various data retrieval projects.

* Complete special projects as assigned.

WHAT WE ARE…