Assistant Reception Supervisor

Assistant Reception Supervisor

This position supports the BYU Student Health Center reception team by helping supervise student receptionists, coordinate schedules, training staff, auditing work quality, and ensuring consistent front desk operations. This role plays a key part in providing excellent patient service and maintaining efficient clinic operations while supporting the mission of BYU.

What you'll do in this position:

• Assist with hiring, scheduling, and supervising student receptionists.
• Coordinate front desk operations and serve as point person when the Reception Supervisor is absent.
• Update reception procedures and coordinate monthly training meetings.
• Train new receptionists and maintain the reception training manual.
• Serve as a resource for reception staff and coordinate scheduling questions with Student Health Center departments.
• Perform reception duties as needed.
• Audit receptionist work, provide feedback, and address business office and clinician corrections.
• Identify workflow improvements and assist with clinician scheduling.

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU.
• Minimum of 2 years of experience in an office environment.

Preferred

• 3+ years of experience in a healthcare business office or reception environment.
• Knowledge of HIPAA, OSHA, and FERPA.
• Experience using an Electronic Medical Record (EMR) system.
• 1+ year of training or supervisory experience.

What we offer in return:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long-term disability benefits
• Paid parental and maternity leave
• Wellness Program
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 48

Typical Starting Pay: $20.50 - $26.50

The actual compensation offered will take into consideration internal equity and may vary based on the candidate's job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!