Office Assistant

Description

The Office Assistant serves as the first point of contact for visitors, providing a welcoming and professional atmosphere. This role involves managing front desk operations, handling administrative tasks, and ensuring smooth communication between departments when guests arrive.

• Amplify light in every action.
• As the owner of your outcomes, you are empowered to break down silos and coordinate with any and all people you need in order to reach your goals.
• You are ultimately responsible for achieving the outcomes while also using resources wisely - whether that be money, people, or time.
• Know your customer - it might be our viewers, investors, creators, or internal Angel Teams. Ensure you understand your customer and are providing what THEY need and not just what you want to build.
• Give consistent and timely candid feedback with compassion - your team members need to know where they stand at all times. If you find yourself doubting a team member, address it swiftly with actionable feedback.
• Contributes in a way that moves the Angel mission forward and exemplifies the team qualities required for working at Angel.
• When faced with roadblocks, mistakes or unforeseen circumstances, consistently and proactively find creative solutions and/or break down barriers to handle the challenge or complication. (Focus is on creating/building/testing/learning/resolution rather than getting stuck and identifying or placing blame).

• Front Desk Management
• Greet visitors, clients, and team members with a friendly and professional demeanor.
• Direct visitors to the appropriate department, and take messages as needed. Maintain a clean and organized and welcoming reception area.
• Administrative Support
• Handle incoming and outgoing mail, courier services, and deliveries.
• Assist with data entry, filing, and maintaining company records.
• Prepare and distribute internal communications or reports as needed.
• Backup and coordination duties for the People and Culture team. Help with facilities coordination, including space planning, moves and other events as applicable.
• May assist in onboarding activities.
• Customer Service
• Address general inquiries from visitors and clients in person, by phone, or via email.
• Provide basic information about the organization, services, and facilities.
• Escalate complex queries or concerns to the appropriate team or leader.
• Office and Facilities Coordination
• Order and maintain office supplies and equipment.
• Coordinate with vendors for maintenance and repairs.
• Support staff with administrative tasks and requests.
• Prepare, set up, and arrange catering for company wide meetings/lunches.
• Support for special events and projects as needed, in coordination with the People Team.
• Ordering company snacks, and stocking, refilling water supplies and snacks within the kitchens.
• Must participate in setting and achieving regularly scheduled and outlined objectives.
• Upkeep with cleaning the kitchen and making sure there is no overflow of kitchen trash can.

• Prior experience in a receptionist or administrative role is an advantage.
• Proficiency with Microsoft Office and Google Workspace.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.

• Friendly and approachable personality.
• Professional appearance and behavior.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Problem-solving skills and a proactive approach to tasks and responsibilities.
• An exceptional listener with excellent written and verbal communication skills.
• Detail-oriented perspective and able to pick up on overlooked details.
• Organization and time management.
• Able to maintain confidentiality of information.
• Must be able to manage multiple assignments, set priorities, and adapt to changing conditions.
• Resourceful and able to problem-solve and manage tasks with ambiguity.
• Willing to perform an array of tasks both in and out of the office, at times with flexibility in schedule.
• Can take feedback to tasks and assignments positively and create better solutions.
• Ability to pick up new skills and learn how to use new programs.
• Ability to take individual ownership, execute with high energy, share context, insist on candor with positive intent.

• Based at the front desk in an office environment.
• May require extended hours during busy periods or special events.

• Ability to navigate stairs regularly as part of daily duties.
• Capability to lift and carry items weighing 25–40 pounds.
• Must be able to bend, lift, and perform other physical tasks as needed to support office operations.
• Must be able to sit or stand at a desk for extended periods of time.

When in the main office, expect a comfortable, air-conditioned work environment. Team members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy.

Regular full-time,