Receptionist, Administrative​/Clerical

Description

We are seeking a friendly and organized Receptionist to join our pediatric office team. As the first point of contact for patients and families, you will play a key role in creating a welcoming environment while managing front desk duties such as scheduling appointments, answering phones, and maintaining patient records. If you enjoy working with children and thrive in a fast-paced setting, we'd love to meet you!

• Monday: 8:30am - 5:30pm
• Tuesday: 8:30am - 5:30pm
• Thursday: 8:00am - 5:30pm
• Friday: 8:00am - 5:30pm

Benefits Eligible:
Yes

1355 N University Avenue, #210, Provo, UT 84604. This is an in-person role

• Greet patients and families warmly upon arrival and provide a welcoming atmosphere.
• Check-in patients efficiently, verify personal and insurance information, and ensure all necessary forms are completed.
• Schedule appointments and manage the office’s daily calendar.

• Answer incoming calls, address patient inquiries, and route calls or messages to appropriate staff members.
• Provide parents with information about office policies, procedures, and services.
• Notify patients and families of upcoming appointments and any changes.

• Collect copayments, process billing, and assist patients with payment questions.
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
• Handle incoming mail and assist with general office correspondence.

• Assist with coordinating patient flow to ensure minimal wait times.
• Keep the reception area clean, organized, and well-stocked with informational materials.
• Provide administrative support to medical staff as needed.

• High school diploma or equivalent required.
• Prior experience as a receptionist or in a customer service role, preferably in a medical setting.
• Familiarity with EHR systems and basic office software ( e.g., Microsoft Office ).
• Excellent interpersonal and communication skills, including a professional phone manner.
• Ability to multitask, prioritize, and maintain a calm demeanor in a fast-paced environment.
• Strong attention to detail and a commitment to confidentiality and HIPAA compliance.
• Must be fully vaccinated, including the annual influenza. If an accommodation is needed due to medical or religious reasons, an exemption form can be requested.

• Experience in a pediatric or family practice office.
• Bilingual proficiency is a plus.

• Ability to sit, stand, and use a computer for extended periods.
• Capability to lift and carry light objects, such as files or office supplies.

• Utah Valley Pediatrics, Provo North University Office

• Provo

• Utah

• Full Time

By applying for a position with Utah Valley Pediatrics, I acknowledge that I will comply will all applicable Utah Valley Pediatrics policies and expectations.

Utah Valley Pediatrics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

All positions subject to closure without notice.