DME Intake Coordinator

About this position

At Unifi Healthcare, we are reimagining what healthcare can be-accessible, compassionate, and truly patient-centered. Our mission is to deliver a seamless, personalized experience that empowers individuals and supports them through their healthcare journey, helping people live longer, safer lives in the comfort of their own homes. Through our growing network of services and partners, we are building a model that reduces complexity, supports caregivers, and reimagines how at home healthcare is delivered across the U.S.

We are seeking a friendly, outgoing individual who shares our values to join our team as a Operations Coordinator. This person serves a vital role in our organization, providing essential support to our Patients while ensuring the seamless execution of business operations. Drawing on years of comprehensive experience in operational excellence, this position maintains the critical infrastructure necessary for success in order management and patient satisfaction.

Schedule: Hours: 30-40 per week, flexible daytime working hours anywhere between 6 am-5 pm, M-F. If work is completed, no one else needs help, and you want to be finished for the day, less hours are fine but see PTO policy below.

Key Responsibilities (but are not limited to):

• Order Management:
  Inbound/Outbound calls, creating, processing, and tracking patient orders. This may include handling backorders, cancellations, damages, and lost orders.
• Assisting other team members with various tasks, such as (but not limited to) contacting patients, obtaining required documentation from healthcare providers, and distributing informational materials.
• Cross-Department
  
  Collaboration:
  
  Coordinating with internal teams such as Authorizations, and Fulfillment to facilitate efficient workflow and support ongoing goals and projects.
• Delivery Coordination:
  Supporting the Fulfillment Manager with order assignments, patient deliveries, service requests, and, when necessary, packaging and shipping orders from inventory.
• Inventory Management:
  Assisting Fulfillment Manager in monitoring stock levels, assisting in physical inventory counts, and placing restocking orders to maintain adequate supply as needed.
• Data Entry:
  Entering and updating patient records in Brightree, managing order templates, and uploading necessary documentation into Brightree or One Drive.
• Specialized Tasks and Projects:
  Overseeing and executing specialized assignments requiring advanced knowledge, experience, and methodical implementation, while ensuring alignment with organizational objectives and adherence to established policies and procedures.

Qualifications:

• Previous experience in data entry services and/or purchasing preferably in a Durable Medical Equipment (DME) office or similar environment, or experience in another medical environment highly desired.
• Excellent people and computer skills; including proficiency with Microsoft Office.
• Familiarity with Brightree DME database or similar software is highly desired.
  Excellent interpersonal and communication skills.
• Excellent customer service and strong phone communication skills.
• Strong organizational skills and attention to detail.
  Ability to multitask, adapt, prioritize duties, and troubleshoot issues.
• A proactive individual who identifies tasks that need to be accomplished and takes the initiative to complete them independently, without requiring constant supervision.

This role requires exceptional organizational skills, meticulous attention to detail, and the ability to collaborate and communicate effectively across departments to enhance operational efficiency. The ideal candidate will be self-motivated, capable of identifying necessary tasks and executing them independently with minimal supervision. Experience with DME is preferred.

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