Customer Success Manager, Enterprise & Onboarding

What You’ll Do

• Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post‑launch follow‑up.
• Monitor usage, identify blockers, and help legal teams integrate GC AI into daily workflows across contracts, research, drafting, policies, and playbook‑based review.
• Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion conversations.
• Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders.
• Translate customer feedback into clear product insights, adoption themes, and roadmap input for the Product team.
• Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences.

• 3‑7 years of experience in B2B SaaS Customer Success or a similar customer‑facing role.
• Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
• Strong presentation skills, including comfort leading live demos, customer trainings, office hours, and executive business reviews.
• Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives.
• Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early.
• Comfort learning technical products and explaining them clearly to non‑technical users.
• Ownership mindset, sound judgment, and comfort operating in a fast‑paced startup environment.
• Experience working at a startup or scale‑up where a process is still being built.

• Experience supporting legal, compliance, finance, HR, or other professional‑services‑oriented teams.
• Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.

This is a remote role unless you live within approximately 50 miles of our San Mateo, CA or Provo, UT office. In that case, the position follows a hybrid schedule with in‑office days on Tuesdays, Wednesdays, and Thursdays.

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

$128K – $180K