Account Manager

Overview

InComm Payments is a pioneer in the payment (Fin Tech) industry, founded over 30 years ago. With more than 3,000 employees in 35 countries, we hold over 400 global technical patents and operate a network that includes more than 525,000 points of retail distribution.

The Account Manager I is responsible for the support, implementation, and revenue growth activities. The role involves learning our products, technology and solutions end‑to‑end, understanding health plan needs, and developing experience in the fintech/healthcare industry. The Account Manager will manage a small book of business, support Senior Account Managers, Directors of Account Management, and the VP of Health Plan Services.

• Coordinate member‑facing materials, design process and set up
• Communicate with cross‑functional teams
• Support multiple projects simultaneously
• Assist in creating process documentation
• Manage client‑specific ad‑hoc reports, data requests, and operations processes
• Follow up on client support tickets and ensure that SLAs are met
• Interface with App Support, Operations, and client on client‑specific operational issues
• Assist with managing the benefit transition process
• Provide other business and administrative support as needed

• 0–2 years of experience in sales, business development, or a related area within healthcare or healthcare payers
• Experience working with cross‑functional teams
• Excellent project management and time‑management skills
• Ability to take on special projects while managing day‑to‑day workload
• Excellent communication and presentation skills, and ability to write clearly and concisely
• Well‑developed interpersonal skills and ability to get along with diverse personalities
• Strong Microsoft Office skills, particularly in Excel
• Self‑starter who can work well independently
• Passion for creating partnerships
• Creative thinking and problem‑solving skills to determine the best path forward in an environment with multiple potential solutions

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program – Tier II