Telecommunication Dispatchers

Position Title:

911 Telecommunication Dispatchers

Job posting is an open file recruitment. Applications will be reviewed in the order they are received for any positions available at the time. They will remain on file for at least 60 days.

Career Series Pay Range: (G25-G28) $24.86 - $38.70 per hour. These positions are the first level of a three-tier career series.

• At Hire: $24.86 per hour (Public Safety Telecommunicator I)
• After 1st Year: $27.41 per hour (assuming successful completion of annual performance appraisal and advancement to Public Safety Telecommunicator II)
• After 2nd Year: $28.09 per hour (assuming successful completion of annual performance appraisal)
• After 3rd Year: $30.99 per hour (assuming successful completion of annual performance appraisal and advancement to Sr. Public Safety Telecommunicator)
• After 4th Year: 2.5% merit raise annually, up to the range maximum

• Generous employer-paid health insurance
• Retirement and pension plans, including 401k and 401k matching
• Paid leaves, including vacation, sick, holidays, bereavement, and parental leaves
• Educational assistance
• Competitive pay
• Regular review of compensation practices
• Free use of the Provo Recreation Center and Peaks Ice Arena
• Provo Library card
• 50% off green fees at Timpanogos Golf Course
• 4/10 work schedule
• Other perks

• Assist in administering the operations of the Provo City Public Safety Communications Center, 24 hours a day, 365 days a year
• Receive routine and emergency assistance calls from the public, public safety personnel via radio, enhanced 911 lines, direct phone lines, TDDs, teletypes, and other agencies
• Act as the "first link" in channeling requests for all facets of the public safety system (law enforcement, emergency medical, fire service), and various other City services
• Analyze the nature and severity of an incident; confirm location, determine priority, and promptly dispatch appropriate personnel efficiently and accurately in accordance with established policy and procedure
• Maintain radio contact, current status, and location of all law enforcement, emergency medical, and fire units in the field
• Use interactive interrogation skills to elicit specific pertinent and oftentimes crucial information from individuals who are emotionally distraught, frightened, abusive, irate, or threatening
• Coordinate after-hours transient assistance
• Perform various record-keeping, filing, indexing, and other general clerical work
• Assist other staff members as needed, and perform other related duties as required

• High school diploma or equivalent (GED)
• United States citizen or lawful permanent resident who has been in the United States legally for the five years immediately preceding the application date and has legal authorization to work
• Must be 18 years of age at time of hire
  
  Must obtain BCI terminal, EMD, and CPR certifications during probationary period
• Existing Utah State POST Dispatch certification desirable

• Experience with video display terminals, data input, and typing skill of 40 wpm. Typing scores will be considered if submitted by the closing date and will be verified

If you are interested in the Lateral Transfer program, see Requisition 2311.

• Day, Swing, and Grave shifts
• Schedule is bid approximately every 3 months
• Positions require working holidays and weekends
• Current schedule is four 10-hour days
• Schedule is subject to change

• Open file posting. Applications will be reviewed in the order received for any positions available at the time
• Applications remain on file for a minimum of 60 days
• Applicants must meet the minimum requirements listed above to be eligible for consideration
• Selected candidates will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal
• Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six months

Provo is a strong, community-centered city with thriving neighborhoods, dedicated residents, and a deep tradition of service and innovation. By planning growth thoughtfully and managing resources responsibly, the city maintains a vibrant future for families, students, seniors, and businesses.

Provo City is an Equal Employment Opportunity employer. Full Time/Part Time:
Full time. Position Type:
Regular. Scheduled

Hours:

40. Provo City provides Equal Employment Opportunity under the law to all applicants and employees regarding all terms and conditions of employment regardless of sex, race, age, color, religion, national origin, disability, pregnancy and related conditions, sexual orientation, gender identity, or any other legally protected characteristics. Provo City also adheres to Federal and State anti-discrimination law and will make reasonable accommodations during the application, selection, and…