Management, Sr. Operations Lead

Sr Ops Lead, Performance Management

As the Sr Ops Lead, Performance Management, you will be responsible for partnering across all operational areas to drive optimal performance by monitoring key metrics, facilitating a central operating rhythm, and ensuring coordination across multiple teams within a diverse client portfolio. You will leverage your revenue cycle expertise to identify opportunities to reduce defects and improve process outcomes, while demonstrating sound judgement, strong problem‑solving skills, and the ability to produce customer‑ready deliverables.

• Actively build and participate in the operational rhythm of the business including appropriate communication, insight and incident management
• Partner across teams and with key stakeholders to simplify processes, policy and align procedures to changing business models/priorities
• Leverage real‑world understanding of revenue cycle processes and be an expert and trusted agent of communication to drive both accountability and prioritization of critical operational processes
• Use data to generate key insights including variances to best practice, current maturity and performance, adoption levels, and pain points
• Ensure initiative tracker, action registry and meetings are driving top priorities and work‑down plans are created as appropriate to track progress
• Collaborate with onshore and global leaders to optimise efficiencies around revenue cycle operations adhering to compliance requirements while reducing time away from primary tasks for shared service and site teams to drive process and performance improvement
• Ensure performance expectations are communicated, measured and reported timely

• 3–5 years of experience in Physician or Hospital Revenue Cycle, preferably in Accounts Receivable (AR)
• Experience solving problems in fast‑paced high‑pressure situations
• Proven ability to look at the world through the eyes of others and interpret business needs in a way that drives the success of others
• Strong financial, economic, analytical and technical acumen
• Strong communication skills (both written and verbal), good collaboration and negotiation skills, and the ability to work effectively across groups
• Conflict/negotiation management skills
• Proficiency in Microsoft Office, including Excel and Power Point
• Attention to detail, highly organised and strong process‑focused aptitude
• Possess strong leadership and organisational skills and can positively influence others
• Ability to think creatively, be analytically minded, objective and independent
• Can deal with ambiguity and thrive in a highly dynamic environment
• Demonstrated ability to negotiate and provide alternative business solutions
• A bachelor’s degree is preferred

For this US‑based position, the base pay range is $48,131.00 – $81,225.49 per year. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.