Consulting Operations Analyst

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders.

Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands.

As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process.

Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

To put Human Experience at the heart of organizations so every person can be seen and understood.

Energize the customer relationship:
Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

Success starts with me:
Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

Commit to learning:
Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

Dare to innovate:
We challenge the status quo with creativity and innovation as our true north.

Better together:
We check our egos at the door. We work together, so we win together.

The Consulting Operations Analyst plays a critical role in supporting our consulting organization by proactively analyzing project financial, operational, and resource data to identify trends, risks, and inconsistencies that may impact revenue forecasts and business performance.

Working closely with Consulting Engagement Leaders, Finance, and Operations teams, this individual validates project assumptions, investigates variances, and ensures forecasts accurately reflect current project conditions.

The analyst serves as an independent analytical partner, providing leadership with confidence in forecast accuracy while identifying opportunities to improve operational efficiency, reporting, automation, and business processes.

• Serve as a Kantata power user, supporting system administration, reporting, data governance, user adoption, and best practices while ensuring the integrity and consistency of project and financial data.
• Develop, maintain, and optimize reports, executive dashboards, KPIs, and portfolio analytics that provide actionable insights to leadership.
• Support consulting revenue forecasting by monitoring project scope, schedules, budgets, staffing, utilization, billing, and other key drivers that impact revenue recognition and profitability.
• Analyze and audit project performance to proactively identify forecast risk by reconciling engagement leader projections with underlying financial, operational, and resource data.
• Identify inconsistencies, challenge assumptions, quantify financial impacts, and provide leadership with prioritized recommendations for corrective action.
• Perform financial and operational analyses, including forecast-to-actual reporting, backlog analysis, utilization trends, margin performance, billing readiness, revenue leakage, and other key business metrics.
• Prepare executive-level presentations and visual reporting that translate complex data into meaningful business insights and recommendations.
• Design and implement automation solutions…