Lending Specialist – Home Improvement Financing

Job Description

At Regions, the Home Improvement Financing Lending Specialist is responsible for accepting and processing customer loan applications while maintaining a high level of customer service and accuracy in all job functions. The role also provides administrative support within the group and communicates professionally with external customers and internal partners.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home‑improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point‑of‑Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefit ting both the contractor partner and the homeowner.

• Handles customer phone calls and assists customers with financing home improvements
• Adjusts existing applications as needed
• Communicates application processes and provides approval or denial decisions to customers
• Ensures company procedures are followed
• Serves as a back up to perform administrative support functions
• Prepares and composes letters and reports
• May provide guidance to associates with less experience

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

• High School Diploma or GED

• Professional work experience preferably in a financial institution

• Ability to use good judgement in difficult situations
• Ability to work in a fast‑paced and team environment
• Demonstrated ability to follow directions and training procedures
• Excellent computer skills, including general database applications and Microsoft Office Suite
• Excellent customer relation skills
• Strong organizational skills
• Strong verbal and written communication skills

We are currently seeking two full‑time Lending Specialists to join our team in Provo, UT. The schedule for this role is Monday‑Friday, 7:00am to 3:30pm.

Each shift is Monday through Friday. Lending Specialists work an 8-hour Saturday shift every 3 weeks, and they get a weekday off when this occurs. Shared holiday rotation with the team, comes out to be about 2 holidays per year.

• Ability to accurately observe stable and scrolling on‑screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on‑screen selections
• Ability to work at a computer for extended periods of time

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Position Type:
Full time

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target:

Minimum: $36,500.00 USD

Median: $41,790.00 USD

Incentive Pay Plans: This job is not incentive eligible.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please visit

Provo, Utah

Equal Opportunity Employer/including Disabled/Veterans