Customer Care Specialist

We’re Quilt Software—a partner to local Main Street businesses, supporting specialty retailers with industry‑specific software solutions. Our mission is to help them compete and thrive.

Make an impact by being the primary point of contact for our merchant base, managing inbound support, resolving billing and account issues, and coordinating with internal teams to maintain high customer satisfaction.

As a Customer Care Specialist you will manage our inbound customer support line, deliver timely, professional assistance across a broad range of account needs, and own the administrative side of customer accounts—including account status management, collections support, and account suspensions as required.

• Handle inbound customer inquiries via phone, addressing billing questions, add‑on requests, and general account questions with accuracy and care.
• Maintain accountability for the administrative health of customer accounts, including coordinating on past‑due balances and processing account actions as required.
• Serve as an informed guide for customers, directing them to the appropriate internal resources and ensuring a seamless experience from first contact.

• Calm under pressure and able to handle sensitive account situations professionally with empathy.
• Clear, confident communicator who can navigate both service‑oriented and administrative conversations effectively.
• Organized and detail‑oriented, comfortable managing account‑level information and administrative responsibilities.
• Takes genuine ownership of customer outcomes and follows through with accuracy and care.
• Able to balance competing priorities across support and administrative duties with equal competence.

• Opportunity to build software that powers real‑world commerce at scale.
• Competitive salary and equity package.
• Comprehensive benefits (health, dental, vision, 401k, etc.).
• Flexible work environment.
• Strong emphasis on engineering quality and career growth.

Location: Onsite, Provo, Utah
Salary: $19‑21 per hour + variable compensation

Applicants must be authorized to work for any employer in the U.S.; we are unable to sponsor or take over sponsorship of an employment visa at this time.