Medical Billing Call Specialist

Monday thru Friday

Hours:

8:15am – 4:45pmThis Job is Ideal for Someone Who Is:

Dependable, reliable, and consistent.

Communicates professionally and kindly, even during difficult conversations.

Can think independently and problem solve confidently.

Willing to work as a team – strong team player

People-oriented — enjoys interacting with people and working as a team Detail-oriented — pays attention to the details in a fast-paced environment

Looking for a long-term position(Preferred)

Responsibilities include:

Assumes other duties and responsibilities as assigned. The responsibilities below are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

Provide patients with information about office policies, procedures, and services

Ability to collect patient payments and verify patient information

Provide excellent customer service by addressing inquiries and resolving issues timely

Strong communication and customer service skills

Ability to remain calm and positive in a fast-paced environment

Multitask while answering calls and patient chats

Proficiency with Microsoft Office including excel and word programs

Follow procedures and policies and report needed changes or patterns

Able to sit for long periods of time while typing and speaking

Qualifications:

Strong communication and customer service skills

Ability to remain calm, positive, and professional in stressful situations

Strong listening and problem-solving abilities

Comfortable navigating difficult patient conversations

Proficiency with Microsoft Office, including Word and Excel Ability to sit for extended periods while speaking and typing

Previous medical office, billing, call center, or customer service experience preferred

Medical billing experience preferred but willing to train the right candidate.

Must be comfortable being on the phone most of the workday.

Bilingual applicants highly encouraged to apply.
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