Customer Success Manager; Early Career

What You’ll Do

• Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
• Help grow a customer success motion and everything that comes with it.
• Work with engineering to build tooling and process, and convey product feedback.
• Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas.
• Identify customers who are not using the product as expected and engage with them.
• Dogfood Pylon for our customer success processes; you’ll be turned to for feedback and suggestion on features to add into the product.

• 0-2 years of experience in a Customer Success or Account Management role.
• BA/BS degree or equivalent practical experience from a reputable post‑secondary college/university.
• Strong technical background.
• Located in (or will relocate to) San Francisco and excited about working in‑person.
• Comfortable regularly interacting with customers over chat and video.
• Able to dive deep into a customer’s use case and business and recommend solutions to them.
• Organized and hard working.
• An interest in tinkering with the product and imagining new workflows.
• Major bonus: able to create and play with data dashboards in analytics tools.

• Lunch, dinner and snacks at the office.
• Fully covered medical, dental, and vision insurance for employees.
• Retirement savings.
• 14 company holidays + unlimited PTO.
• Annual offsite.
• Relocation and immigration support.

Compensation Range: $90K - $110K.