Rental Sales Customer Service Agent

Description

We are looking for motivated, customer-focused individuals to join our team at our Provo Airport and American Fork locations. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, we'd love to hear from you.

As a Rental Sales & Customer Service Agent, you'll help customers throughout the vehicle rental process, from selecting the right vehicle to completing rental agreements and preparing vehicles for their next customer. This position combines customer service, sales, and operational responsibilities in a dynamic team environment.

• Competitive hourly pay plus performance-based incentives
• Medical, dental, and vision insurance
• Paid time off and holiday pay
• 401(k) with company matching
• Opportunities for advancement and professional development
• Supportive, team-oriented workplace
• Hands‑on experience with a recognized industry leader

• Welcome customers and provide a positive rental experience from check‑in through vehicle return.
• Explain available vehicle options, rental policies, and pricing.
• Recommend optional protection products, vehicle upgrades, and additional services based on customer needs.
• Complete rental agreements accurately while verifying required documentation and following company procedures.
• Resolve customer questions and concerns with professionalism and excellent service.
• Inspect vehicles before and after each rental, noting any damage and confirming vehicles are clean and rental‑ready.
• Maintain accurate records of rentals, vehicle availability, and customer transactions.
• Work closely with team members to keep daily operations running efficiently.

We are a family‑owned business with more than 45 years of experience and proudly operate one of the largest car rental franchise networks in the United States. We combine the strength of a nationally recognized brand with the flexibility and supportive culture of a locally operated business. Every team member plays an important role in our success, and we value collaboration, growth, and delivering outstanding service to every customer.

• High school diploma or equivalent required.
• Must be available to work weekends, including Sundays.
• At least 18 years of age and legally authorized to work in the United States.
• Valid driver's license with a satisfactory driving record. Applicants age 21 and older must have no more than two moving violations or at‑fault accidents within the past three years. Applicants under 21 must have a clean driving record.
• Ability to work independently while managing multiple priorities.
• Strong communication, customer service, and problem‑solving skills.
• Ability to remain professional and composed in a fast‑paced environment.
• Previous experience in customer service, retail, hospitality, sales, or the vehicle rental industry is preferred but not required.

Employment is contingent upon successfully completing a background check and pre‑employment drug screening.