Call Center Representative

Call Center Representative – Customer Support

Location:

Provo, UT

Employment Type:

Full-Time (Part-Time available after training)
Compensation:

Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Join ahigh-volume inbound call centerwhere your communication skills and professionalism drive results.

In this role,you’llhandle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured,script-supported environment where quality, consistency, and customer experience are key.

No industry-specific experience required— paid training provided.

• Handle ahigh volume of inbound callsfrom prospective and existing customers

• Schedule appointments and manage calendars with accuracy and efficiency

• Followstructured scripts and workflows while adapting naturally to conversations

• Guide hesitant callers usingprofessional, solutions-focused communication

• Convert inbound inquiries into scheduled appointments

• Verify customer information and enter data accurately into aCRM system

• Respond to questions and resolve concerns in a calm, professional manner

• Escalate complex situations appropriately whilemaintaininga positive experience

• Collaborate with internal teams to ensure smooth handoffs and follow-through

• Fast-paced call center environment withconsistent call volume throughout the day

• Structured workflows with clear expectations and performance metrics

• A role wherehow you communicate matters just as much as what you do

• High standards for professionalism, accuracy, and customer experience

• High school diploma or GED

• Experience in acustomer service or call center environment preferred

• Comfortable handling high call volume and working on the phone throughout the day

• Strong verbal and written communication skills

• Ability to staycalm, organized, and professional under pressure

• Basic computer skills and experience withdata entry and systems (CRM experience a plus)

• Call center or inbound sales/support experience

• Hospitality, retail, or otherhigh-touch customer service roles

• Experience working inmetrics-driven or performance-based environments

You’veworked in environments wherecustomer interactions movedquicklyand quality still mattered.

You’recomfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride inclear communication, accuracy, anddeliveringa strong customer experience every time.

• Paid training required:4 consecutive weeks,40 hoursper week

• After training, flexible scheduling withfull-time or part-time options available

• Starting at $16.50/hour with growth to $19.50/hour within 6 months

• $1.00/hour bilingual differential (Spanish/English)

• Health, dental, and vision coverage (majority employer-paid)

• 401(k) retirement plan

• Paid time off: 10 days (15 after first year) + 10 paid holidays

• Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.