Patient Team Leader - Healthcare Call Center
Job in
Provo, Utah County, Utah, 84605, USA
Listed on 2026-08-30
Listing for:
Serenity Mental Health Centers
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Serenity Healthcare in Provo, UT is seeking a Customer Experience Supervisor to lead a call center team that provides compassionate, concierge-level support to patients. You will coach teammates, manage escalations, and use metrics to improve performance while keeping operations smooth and patient-centered.
The role emphasizes leadership, accountability, and a results-driven mindset, with strong communication and decision-making required to maintain high service standards and patient trust.
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