Tax Compliance Agent III

FT / PT Status – Full-Time

Salary – $22.05 - $36.94 Hourly Wage

Remote Work / In-Office – Hybrid

Recruiter – Shannon Hughes | shughes |

Final date to receive applications – 6/7/2026

The Return Utah program is similar to an internship designed for adults looking to re-enter the workforce after an extended absence. These opportunities are structured as return-to-work positions that provide the experience, training, skills, and mentoring an individual need to return to the workforce.

Return Utah is a 16‑week program for people who have taken a career break for at least one year or more for reasons such as starting or raising a family, caring for a family member, chronic illness, enhanced education, or other personal/career related needs. Those serving, separated, or retired from military service and their spouses and/or partners are not required to meet the two‑year requirement.

A career break of any length makes them eligible to participate in the program.

This is a temporary (benefitted), full‑time position for potential Return Utah candidates.

• Be on a career break of one or more years at time of application unless currently serving, recently separated, retired from military service, or supporting a military spouse/partner.
• Have prior professional experience in functional area of interest.

This recruitment may be filled from either application option, Return Utah or the standard application option. If you would like an opportunity to increase your knowledge of Utah tax law, serve the public and work in a fast paced setting with a team of talented and dedicated individuals, this job is for you. The Utah State Tax Commission's Customer Services Division is looking for a skilled and motivated individual to fill its Tax Compliance Agent position.

This person will play an integral role in Division's mission to answer taxpayer inquiries. You must be current on your state and federal tax filings and pass a FBI level background check.

This job may be filled at any of the advertised levels.

• Experience negotiating with customers.
• Prior experience in collections, including taking legal action.
• Basic understanding of Utah tax laws.
• Skills in dealing with customers in an adverse environment.
• Prior experience working with customers over the phone.
• Ability to work under pressure and meet deadlines.
• Be able to do your part in a team environment.
• Research information to find answer to questions.
• Data entry skills.

This position may be filled at any level within the job series. Tax Compliance Agent II $22.05‑$33.13, or, Tax Compliance Agent III $24.60‑$36.94.

Non‑state employees are hired for this position only at entry level (Tax Compliance Agent II), $23.15 an hour. We are unable to negotiate hourly wage amounts. DHRM rules apply for promotions/transfers for current state employees.

• Has exceptional customer service skills.
• Is very detail oriented.
• Has experience with Gen Tax/Collections.

• Preferences may be given for experience with tax laws, rules, regulations, policies and procedures.

Location:

150 East Center Street, Suite #3200, Provo, Utah, 84606, United States.

Background Check

Required:

You must successfully pass a criminal history check.

Drug Test

Required:

No.

Schedule Code: B - Competitive Career Service.

• Job Stability:
  Enjoy the security and reliability of employment within a well‑established organization.
• Career Growth:
  Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work:
  Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment:
  Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency:
For more information go to tax.utah.gov.

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957‑9390.