VP Mortgage Job Provo area,Utah USA,Finance & Banking

Responsible for the management, direction, and development of all mortgage production activities and operations. Provides leadership for the Credit Union’s overall growth and development. Oversees loan extension, underwriting, processing, closing, shipping, and funding functions. Ensures compliance with established policies, procedures, and legal requirements, delivering maximum volume, appropriate profit, and minimum delinquency ratios, repurchases, and investor penalties. Trains, directs, and appraises assigned personnel, ensuring professional and efficient service delivery and prompt resolution of members’ problems.

ESSENTIAL

FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the development and implementation of effective Mortgage Department policies, procedures, and planning.

Assists the CLO in developing short- and long‑term goals and plans for the Mortgage Department; assists with budgeting and provides suggestions and recommendations.
Develops policies and procedures for loan activities; conducts periodic reviews of existing systems to ensure maximum efficiency and legal compliance; initiates improvements in lending and funding practices.
Executes established operational goals, ensuring corporate-wide objectives are complemented and supported.

Assumes responsibility for the effective and efficient completion of Mortgage functions.

Monitors and evaluates work quality, efficiency, and productivity to maintain optimal efficiency in lending activities.
Tracks workflow and ensures deadlines are consistently met.
Coordinates, schedules, and directs Department functions.
Ensures lending functions comply with established policies, procedures, and legal requirements.
Ensures Department activities effectively acquaint members with credit alternatives.
Performs and assists with complex mortgage functions as necessary.

Effectively supervises Department staff, ensuring optimal performance.

Provides leadership through objective setting, delegation, and communication; conducts staff meetings and informs personnel of policy changes.
Ensures personnel are well‑trained and effective; identifies training needs and develops appropriate training programs; conducts training sessions and cross‑trains as appropriate.
Ensures staffing levels are appropriate; interviews, hires, and assigns personnel.
Conducts performance appraisals; implements corrective actions as needed; sets individual goals with staff to assist them in achieving full potential.
Assists, supports, and serves personnel as needed.

Assumes responsibility for ensuring professional business relations with members, vendors, and trade professionals.

Responds promptly and courteously to requests and questions.
Ensures members are properly informed of Credit Union loan policies and procedures.
Maintains the Credit Union’s professional reputation internally and externally.
Represents the Credit Union in contacts with business and trade professionals.

Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Credit Union personnel and management.

Assists and supports personnel as needed.
Keeps management informed of area activities and significant concerns.
Attends and participates in meetings as required.
Completes reports and records.

Assumes responsibility for related duties as required or assigned.

Ensures the work area is clean, secure, and well maintained.
Stays informed regarding developments and changes in the mortgage field.
Assists with publicity, education, and promotion of the Credit Union; cross‑sells services.
Completes special projects as assigned.
Maintains a regular and predictable schedule.

PERFORMANCE MEASUREMENTS

Mortgage services are efficiently and effectively provided in accordance with established Credit Union policies, standards, and applicable laws; production goals are met.

Problems are closely tracked and effectively resolved.

Good business relationships exist with builders, realtors, and real estate brokers resulting in preferred lender partnerships.

Good business relationships exist with members; lending needs are assessed and met; effective financial counseling is provided as needed.

Staff…