SBA Servicing Specialist

Description

The SBA Servicing Specialist supports the ongoing servicing, documentation, compliance, and portfolio management of SBA loans. This role works closely with loan officers, borrowers, internal departments, and third-party partners to ensure SBA loans are closed, serviced, monitored, reported, and maintained in accordance with Bank policy, SBA requirements, and applicable SOP guidance.

• Work with loan officers, borrowers, and related third parties to service and monitor the SBA portfolio.
• Verify required loan documentation for accuracy, completeness, and compliance with Bank policy and SBA requirements before closing.
• Review, prepare, and maintain SBA loan files to meet Bank and SBA standards.
• Understand and apply SBA servicing, liquidation, and origination SOPs in daily work.
• Stay current with SBA eligibility rules, SOP revisions, Bank procedures, and required training.

• Serve as a responsive resource for borrowers by assisting with wires, online banking issues, automatic payments, loan questions, payoff quotes, and other account servicing needs.
• Respond promptly and professionally to borrower, officer, and third-party inquiries received by phone or email.
• Prepare and send notices related to payments, late payments, rate changes, entity renewals, loan maturities, documentation requests, and other servicing requirements.

• Support SBA loan sales, sold loan remittance, SBA 1502 reporting, ongoing SBA fee payments, and audit support as assigned.
• Prepare Purchase Demand Kits and assist with SBA guaranty-related servicing requirements.

• Audit SBA loan files prior to closing to confirm documentation accuracy, exception clearance, collateral status, and compliance with Bank and SBA standards.
• Monitor loan ticklers, annual property tax reviews, business license renewals, insurance renewals, lease renewals, financial documentation, and other portfolio maintenance items.
• Manage Tax Guard, CAIVRS, SAMs, E-Oscar credit issues, record retention, late fee waivers or refunds, paid-off loan processing, collateral releases, DMV communications, title issuance, and refinanced collateral release follow-up.
• Review delinquent taxes and notify officers as appropriate; support loan reviews conducted by the Bank and outside auditors.
• Works a regular and predictable schedule.

• Collaborate effectively with loan officers, portfolio managers, credit administration, operations, auditors, and third-party partners.
• Contribute to a service-oriented, detail-focused team environment by sharing knowledge, following through on commitments, and supporting department priorities.

• Ensure SBA loan servicing activities are completed in accordance with applicable SBA SOPs, Bank policies, documentation standards, and regulatory expectations.
• Identify documentation gaps, servicing exceptions, collateral issues, and compliance concerns; elevate and follow through to resolution.
• Support SBA audit preparation and response by maintaining accurate files, records, reports, and supporting documentation.

• Use Bank systems, SBA platforms, reporting tools, and portfolio tracking processes to maintain accurate loan records and timely servicing activity.
• Recommend process improvements, job aids, and documentation practices that improve accuracy, efficiency, compliance, and the borrower experience.

• Support UCCU’s SBA lending strategy by helping maintain a sound, compliant, and well-serviced SBA portfolio.
• Represent the organization with professionalism, accuracy, urgency, and a commitment to helping members and business borrowers succeed.
• Complete other duties as assigned.

In 1955, a BYU faculty member discovered a concept that would change everything: a financial institution owned not by stockholders, but by the people it served. He and six colleagues each put in $5 from their own pockets. They could not afford office space, so they set up a table on a stair landing in a campus building. They had no vault, so they kept their assets in a cast-iron tub.

From those humble beginnings, Utah Community Credit Union was born.

Seventy years later, UCCU has grown into one of the fastest-growing credit unions in the nation, serving more than 185,000 members across the Wasatch Front and beyond, with over $3 billion in assets and a clear ambition to reach $10 billion by 2033. What has never changed is the founding philosophy: people helping people. UCCU is still not-for-profit, still member-owned, and still driven by a mission to help members improve their financial strength, achieve their goals and dreams, and love where they bank.

UCCU's growth today is both organic and strategic. The recent acquisition of Trans West Credit Union added four branches to the network. Membership in the Allpoint ATM network expanded reach beyond its…