Financial Counseling Representative

Overview

Financial Counseling Representative I – R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform, analytics, AI, intelligent automation, and workflow orchestration.

As a Financial Counseling Associate
, you will counsel uninsured and under-insured patients to obtain a paying funding source for their medical service(s). You will accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients. A successful candidate will demonstrate excellent customer service, a commitment to assisting patients, and attention to detail.

To thrive in this role, you’ll need to multi-task, navigate multiple systems, and communicate with compassion and authenticity to build trust with patients when discussing sensitive situations. You will also gain and display a thorough understanding of Medicaid and other funding programs to provide patients with clear and concise information.

Previous experience as a financial counselor with a background in medical terminology, understanding state and federal assistance programs, or relevant healthcare experience is a plus.

• You will have the opportunity to help patients navigate some of the most difficult times in their lives by reducing financial burdens related to their medical care.
• You may be in contact with illness and injuries; you may be required to be up to date on vaccinations (including the annual flu shot), pass a drug test, and pass a background check prior to hire.
• This is a fast-paced work environment; you will need to communicate complex coverage enrollment information with patients and assist with their applications effectively and efficiently. R1 training and Financial Counseling leaders are ready to help you gain the knowledge you need to be successful in this role.
• R1 cares about your professional growth and development. Financial Counseling leaders are committed to fostering individual growth, and R1 provides a multitude of career and leadership development courses and programs.

• High School Diploma or GED
• Excellent customer service skills
• Compassionate communication

For this US-based position, the base pay range is $15.35 - $23.13 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is evolving — join our growing team to learn, collaborate across groups, and explore new career paths. Associates are encouraged to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world. We offer a competitive benefits package and opportunities for development.

R1 RCM Inc. (the Company) is committed to equal employment opportunity. Our employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law.

We provide a harassment-free workplace.

If you require a reasonable accommodation to complete any part of the job application process, please contact us for assistance.

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