Utility Billing Analyst

About Caselle

Caselle is a leading provider of integrated ERP and enterprise software solutions purpose-built for local government. For over 40 years, we have partnered with municipalities, counties, and special districts across the United States to modernize their operations-from finance and utilities to payroll and asset management. Our cloud-forward platform empowers public servants to serve their communities more effectively, and our team is driven by the belief that better technology leads to better government.

Caselle is a leading provider of integrated ERP and enterprise software solutions purpose-built for local government. For over 40 years, we have partnered with municipalities, counties, and special districts across the United States to modernize their operations-from finance and utilities to payroll and asset management. Our cloud-forward platform empowers public servants to serve their communities more effectively, and our team is driven by the belief that better technology leads to better government.

We are seeking a dependable, detail-oriented, and customer-focused Utility Billing Analyst to support and manage utility billing operations for assigned customer accounts. This role combines hands-on utility billing processing, customer support, data review, and print and mail implementation responsibilities. The Utility Billing Analyst is expected to learn customer-specific billing requirements, accurately execute recurring billing cycles, troubleshoot issues, and help onboard customers to print and mail services, including form exports, bill layout design, testing, and production readiness.

• Manage assigned utility billing customer accounts and serve as a knowledgeable point of contact for customer-specific billing processes, schedules, procedures, and requirements.
• Run recurring utility billing cycles for assigned customers, which may include reviewing account data, meter readings or consumption, rate calculations, adjustments, penalties, billing dates, due dates, and other customer-specific billing components.
• Review billing data and system-generated results for accuracy and reasonableness before bills are finalized, printed, mailed, or otherwise distributed.
• Follow established billing calendars, procedures, approval steps, and quality-control standards to ensure customer deadlines are met.
• Research and resolve billing discrepancies, account issues, exceptions, and processing errors; escalating complex issues when appropriate.
• Maintain accurate documentation of customer billing procedures, recurring requirements, exceptions, and configuration details.
• Coordinate with customers and internal team members to obtain files, approvals, meter information, rates, or other inputs needed to complete billing cycles.

• Onboard new and existing customers to print and mail services by gathering business requirements, billing schedules, mailing specifications, document samples, remittance requirements, inserts, and other production needs.
• Understand and configure utility billing form exports, including the data fields, file structures, output formats, and customer-specific information required to support bill production.
• Work with exported billing data to validate that required account, service, consumption, charge, payment, message, mailing, and remittance information is present and mapped correctly.
• Design, configure, and maintain utility bill layouts that present customer and account information clearly and accurately while meeting operational and mailing requirements.
• Coordinate the creation or modification of utility bill forms, including placement of…