Product Documentation Specialist

Description

The Product Documentation Specialist is responsible for creating, maintaining, and improving high-quality product documentation that supports product readiness, customer adoption, and internal enablement. This role partners closely with Product Management, Engineering, QA, Clinical, Sales, and Support teams to ensure documentation is accurate, usable, and aligned with real-world workflows.

While documentation is the primary focus of the role, this position also supports related enablement activities such as demo readiness, testing support, and training materials to ensure products are well understood and successfully deployed.

• Own and maintain product documentation
  , including:
  • User guides, admin/configuration guides, and quick reference materials
  • Release notes and feature documentation
  • Internal knowledge base and enablement content
• Translate complex technical and clinical workflows into clear, user-friendly documentation
• Ensure documentation is accurate, version-controlled, and kept current across product releases
• Collaborate with Product Management and Engineering to understand feature intent, limitations, and roadmap changes
• Support documentation needs for regulated environments
  , including traceability, review cycles, and controlled updates where applicable
• Demo & Enablement Support
  • Assist with maintaining documentation-aligned demo workflows and scenarios
  • Support internal teams with product explanations and walkthrough materials
• Testing & Validation Support
  • Participate in user acceptance testing (UAT) and workflow validation to ensure documentation reflects actual product behavior
  • Help capture feedback and documentation updates resulting from testing
• Training Support
  • Contribute to training materials for internal teams and customers
  • Assist with onboarding and product education sessions as needed

• Work closely with Product Management to align documentation with product strategy and releases
• Partner with Engineering and QA to validate product behavior and edge cases
• Support Sales, Clinical, and Support teams with clear, accurate product content

• Bachelor’s degree or equivalent experience in technical writing, product documentation, healthcare IT, or a related field
• 2+ years relevant experience
• Strong written communication skills with demonstrated experience producing technical documentation
• Ability to understand software workflows and explain them clearly to diverse audiences
• Strong attention to detail and comfort working across multiple teams and priorities

• Experience documenting software products in healthcare IT, medical imaging, or regulated environments
• Familiarity with documentation tools, content management systems, or knowledge bases
• Exposure to software testing concepts (UAT, validation, traceability)
• Experience supporting demos or training materials