Analyst, IT

Overview

Copia Power (Copia) is an energy transition company committed to developing, constructing, and owning large-scale infrastructure assets in the U.S. Copia is actively developing more than 15 GW of renewable energy generation and storage capacity and 12 GW of data center and industrial load. Copia is backed by Carlyle, one of the world’s largest global investment firms.

At Copia, we pride ourselves on a culture where sustainability is at the heart of everything we do. We are dedicated to making a meaningful impact on the environment, and we believe that achieving this goal requires not just hard work but also enjoying the journey. Our team thrives on connectivity, fostering strong relationships across all levels of the organization. Together, we combine passion and playfulness to drive progress and make a difference.

Job Description

Copia is seeking a motivated and detail-oriented IT Analyst to join our Information Technology team and contribute to our mission of delivering reliable and efficient IT services. The IT Analyst will be responsible for supporting our IT infrastructure, managing IT projects, and providing technical assistance to our staff. This role is suitable for candidates with entry-level to 5 years of experience in IT.

The IT Analyst will report directly to the Director, Cybersecurity, working closely with Copia’s asset management, energy markets, legal, and finance teams in an individual contributor capacity.

Key Responsibilities

• IT Support & Helpdesk Administration:
  Deliver responsive technical support for end users by diagnosing and resolving hardware, software, and network connectivity issues, while supporting helpdesk operations such as ticket management, ticket response, and employee/contractor onboarding and offboarding
• System Administration:
  Assist in the administration of IT systems, including user account management, system updates, and security configurations
• Project Management:
  Participate in IT project planning and execution, including the implementation of new technologies and system upgrades
• Documentation & SOPs:
  Create and maintain clear IT SOPs, process documentation, and knowledge articles; produce end‑user one‑pagers (FAQs/how‑tos) for common issues and repeat questions
• Cybersecurity:
  Enforce cybersecurity best practices and policies, including managing security certifications and data access
• Network Administration:
  Manage and troubleshoot network infrastructure—including firewalls, switches, and access points. Support physical network infrastructure work (cabling/patching, closets/racks as applicable), and new office deployments and upgrades. Monitor network performance, configure security settings, and respond to alerts to ensure a secure and reliable IT environment

What We Look For

• Familiarity with Microsoft Office 365, including SharePoint, One Drive, and Outlook
• Experience with network administration and security configurations
• Ability to create technical documentation and standard operating procedures
• Proficiency with tools and platforms such as Crowd Strike, Asana, Smartsheet, and PatchMyPC
• Troubleshooting (Hardware/Software/Peripherals), experience troubleshooting and supporting end-user hardware and software, including peripherals such as monitors, docking stations, keyboards/mice, printers, and video conferencing/AV equipment
• Network management experience (such as Cisco Meraki), including:
  Configuring and managing firewalls, switches, and access points
• Monitoring and responding to security alerts, including rogue AP detections
• Optimizing wireless performance and implementing VLAN segmentation
• Specific skills within Microsoft Entra and Intune, including:
  Identity Protection;
  User Access Review (UAR);
  Conditional Access Policies;
  Audit Logs and Sign-in Reports;
  Configuration Documentation
• Endpoint management (Intune):
  Support device inventory and lifecycle management for corporate endpoints
• Device compliance:
  Configure and maintain Intune device compliance policies to enforce security standards
• Monitoring & troubleshooting:
  Monitor Intune posture, troubleshoot policy/app deployment, device health, and compliance issues using reporting and operational telemetry

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