IT Systems Administrator - Own Tech

Position: IT Systems Administrator - Own the Employee Tech Experience
Angel is changing the future of American entertainment and is one of the fastest-growing Distributors in America. Our rapidly expanding library of light-amplifying stories has grown 10x in under 2 years. Gone is the old model where the deepest pockets pick the stories we share. Angel restores choice to our two million guild members and growing who decide what we produce, what we take to theaters, and most importantly what parents bring to their homes.

Check out  team is redefining what it means to power inspirational entertainment through technology. From supporting a rapidly growing streaming platform and scaling cloud infrastructure, to strengthening cybersecurity, optimizing internal systems, and enabling seamless collaboration across teams, we're building the technical foundation behind the next generation of entertainment experiences.

You'll have the opportunity to take ownership of critical systems that keep our employees productive and our environment secure. As our company continues to scale, we need thoughtful IT operations and a service-first mindset to bring structure, efficiency, and long-term reliability to the tools and systems our teams depend on every day.

This is a high-ownership, high-impact opportunity where you'll be the person teams across Angel count on when something goes wrong — and the one shaping the systems, processes, and support strategies that keep everyone moving fast.

Why Join Angel?

High-Growth Company:
Angel is one of the fastest-growing media companies, with record-breaking independent theatrical releases and millions of streaming users worldwide. See our recent interview with Evan Shapiro Massive Impact:
Your work will shape how employees across Angel get their work done — and indirectly, how audiences around the world experience the stories they love.

Extreme Ownership:
We are a team of owners and entrepreneurs. This is your chance to operate like a startup founder inside a fast-scaling media company.

Mission-Driven Culture:
We strive to amplify light in everything we do. Join a team that deeply cares about the impact of the stories we tell.

Future of Entertainment:
Help build the operational backbone of a company competing with streaming giants — without playing by their rules.

What You'll DoOwn and elevate the day-to-day technology experience for every employee at Angel — and build the systems and processes that let our teams move fast as we scale.

As an IT Support Specialist, you will be the primary point of contact for employee technology needs. You'll spend the majority of your time hands-on — keeping devices running, software provisioned, and users productive — while continuously improving the underlying systems and documentation that make IT at Angel work.

You will:

Own the employee technology experience end-to-end – Take full ownership of the tools, devices, and accounts that employees rely on, ensuring a fast, reliable, and frustration-free experience from day one.

Run onboarding and offboarding with precision – Set up equipment, accounts, and software access for new hires before their start date, walk them through their setup, and process offboarding completely and on time.

Support devices across Windows and macOS – Diagnose and resolve hardware and software issues on laptops and desktops, manage devices through an MDM solution, and keep hardware inventory accurate.

Keep the network reliable – Support and maintain office networking equipment (switches, routers, firewalls, wireless access points), troubleshoot connectivity issues, and keep conference rooms and remote employees connected.

Manage users and access at scale – Create, manage, and deactivate accounts across email, directory, and business applications, maintain appropriate access levels, and run periodic access reviews.

Roll out and support SaaS applications – Assist with the setup, configuration, and ongoing support of business software tools, including user accounts, permissions, integrations, and license management.

Respond fast and document well – Respond to help desk tickets promptly, communicate proactively when something is delayed, and document resolutions so the same problem doesn't get…