Home Improvement Financing Lending Specialist

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Job Description:

At Regions, the Home Improvement Financing Lending Specialist is responsible for accepting and processing customer loan applications while maintaining a high level of customer service and accuracy in all job functions. The role also provides administrative support within the group and communicates professionally with external customers and internal partners.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefit ting both the contractor partner and the homeowner.

Primary Responsibilities

* Handles customer phone calls and assists customers with financing home improvements

* Adjusts existing applications as needed

* Communicates application processes and provides approval or denial decisions to customers

* Ensures company procedures are followed

* Serves as a back up to perform administrative support functions

* Prepares and composes letters and reports

* May provide guidance to associates with less experience

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

* High School Diploma or GED

Preferences

* Professional work experience preferably in a financial institution

Skills and Competencies

* Ability to use good judgement in difficult situations

* Ability to work in a fast-paced and team environment

* Demonstrated ability to follow directions and training procedures

* Excellent computer skills, including general database applications and Microsoft Office Suite

* Excellent customer relation skills

* Strong organizational skills

* Strong verbal and written communication skills

Shifts we are currently hiring for

* Shift 1: full-time, 7am-3:30pm

* Shift 2: full-time, 6am-2:30pm

* Shift 3: full-time, 8am-4:30pm

Each shift is Monday through Friday. Lending Specialists work an 8-hour Saturday shift every 3 weeks, and they get a weekday off when this occurs. Shared holiday rotation with the team, comes out to be about 2 holidays per year.

Additional Preferences

* Ability to accurately observe stable and scrolling on-screen text and images

* Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone

* Ability to operate a keyboard and mouse to type and make on-screen selections

* Ability to work at a computer for extended periods of time

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the…