Linux Technical Support Engineer

Linux Technical Support Engineer

We are seeking a highly motivated Linux Technical Support Engineer to provide technical support and problem resolution for our enterprise customers. You will work with a dynamic portfolio of exciting products and technologies, including SUSE Linux Enterprise Server, SUSE Linux High Availability Extension, SUSE Manager, SLES for SAP, Clustering, and Container/Docker technologies. The selected candidate will be self- driven, have a deep passion for providing first-class customer service, thrive in a complex, diverse technical environment, and possess a strong desire to continuously learn new products and enhance their skill set.

• Investigate and troubleshoot complex and sensitive customer issues across our product portfolio.
• Provide expert technical support while maintaining highly professional communication with SUSE’s enterprise customers.
• Collaborate seamlessly with Customer Support colleagues locally and across the globe.
• Engage with back-line and development teams to address bugs.
• Continuously learn and incorporate new product knowledge and technologies into daily work.
• Participate in an on-call rotation, providing occasional after-hours and weekend support.

• Background in Linux Services with direct, customer-facing support experience.
• Strong dedication to customer satisfaction and a commitment to delivering an exceptional support experience.
• Ability to prioritize, organize, and execute multiple concurrent tasks.
• Strong analytical skills to quickly assess complex customer situations and determine the optimal path to resolution.
• Excellent interpersonal skills, demonstrating clarity and professionalism in written and verbal communication.
• Ability to deliver timely, accurate, and effective solutions via phone and online channels.
• Thrives in fast-paced, dynamic environments and works seamlessly with highly skilled engineering teams.
• Quick learning and adaptation to new technologies.
• Fluent in English (written and verbal).

• Bachelor’s degree in System Administration, Information Systems, Computer Science, Electrical Engineering, or equivalent practical experience.
• Knowledge equivalent to LPIC-1 (certification highly preferred).
• Several years of experience in a customer support role or as a system administrator managing Linux operating systems.
• Ability to read and understand source code.
• Specialization in two or more of the following areas is highly desirable:
  High Availability / Clustering technologies
  , Storage technologies (SAN, multipath, iSCSI, LVM),
  Networking concepts and protocols
  , Identity and Access (LDAP, Kerberos, Samba, Active Directory),
  Linux Kernel
  , Foundational Linux
  , Container technologies
  .

• Comprehensive medical plan
• Life and disability insurance
• 401(k) plan with company matching
• Employee Assistance Programme
• Generous paid time off and leave policies

If this role is filled in the United States of America, the starting base salary is expected to be between $36,000 and $66,000. In addition to this base salary, we offer a commission plan and an attractive benefits package. Actual compensation will be determined by factors such as experience, skills, geographical location, internal equity, and budget.