Senior IT Specialist

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you.

From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Senior IT Specialist

Why We Have This Role

Qualtrics is seeking a Senior IT Specialist to ensure that our expanding portfolio of SaaS applications, cloud services, and distributed endpoints is managed securely and operates with minimal disruption to business activities. This role exists to deliver reliable, user-centric IT support while enforcing device-management standards and compliance practices that mitigate security and audit risks. This person will standardize and document operational processes, enabling scalable and consistent end-user computing services across regions and time zones.

Additionally, the Senior IT Specialist will serve as the regional point of contact for EUC services, translating technical requirements into clear guidance for stakeholders and supporting cross-functional efforts to improve tooling and operational maturity.

How You'll Find Success

* Going big everytime. As Senior IT Specialist, you'll be a pivotal force in our EUC environment, serving as the face of IT to our users. This role demands exceptional versatility, requiring you to seamlessly navigate high-severity incidents while simultaneously addressing routine user needs. Imagine managing a critical incident call while rapidly deploying a standby laptop for a user who's forgotten theirs - that's the dynamic nature of this position

* Excellent communicator.  Effective communication with end-users is paramount in this role. You'll frequently translate complex technical concepts into clear, accessible language, ensuring seamless understanding and support

* Growth mindset. The EUC landscape is inherently dynamic, demanding continuous adaptation. What was effective last year may be obsolete today. In this role, you'll thrive on the challenge of staying abreast of evolving technologies within our systems. We embrace a culture of learning, understanding that innovation involves experimentation and the occasional setback, from which we consistently extract valuable lessons

* Know your stuff. Your deep understanding of cutting-edge technologies and end-user computing devices will enable you to provide expert guidance to end-users, empowering them to maximize the performance of their laptops

* Continuous improvement mindset. Proactively identify recurring issues and inefficiencies, propose measurable improvements to processes and tooling, and collaborate with cross-functional teams to implement solutions that reduce repeat incidents and increase operational efficiency.

How You'll Grow

* Expanding Skill Sets. This role gives you an opportunity to go beyond your core responsibilities. Learn about related IT domains, such as network administration, office build outs, or database management.

This role provides an opportunity to gain proficiency in new tools and platforms that are latest in the market.

* Leadership and Mentorship. Take on leadership roles in projects or initiatives.

Mentor junior IT staff, sharing your knowledge and experience.

Develop your ability to lead and motivate teams.

* Project Management. Gain experience in managing IT projects, including planning, execution, and monitoring.

Develop your ability to prioritize tasks, manage resources, and meet deadlines.

* Proactive Attitude:
Take initiative and seek out opportunities for growth.

* Problem-Solving

Skills:

Demonstrate your ability to solve complex technical and business problems.

* Adaptability:
Be willing to adapt to changing technologies and business  willing to cover to team-mates who are away sick or on PTO.

* Continuous Learning:
Stay updated with the latest trends and technologies.

Things You'll Do

* Provide first and second-line technical support to end-users, including troubleshooting and solutions for Mac, Windows, VoIP, video conferencing, and other platforms.

* Respond to IT service desk requests and provide solutions based on existing documentation.

* Perform routine maintenance and system checks, manage user accounts and access…