L2 Tech Support Engineer
Job in
Provo, Utah County, Utah, 84605, USA
Listed on 2026-06-08
Listing for:
Two95 International Inc.
Full Time
position Listed on 2026-06-08
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
We are seeking a motivated L2 Support professional with 1 to 2 years of experience to join our dynamic team.
In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.
Key Responsibilities:- Provide timely and efficient Level 2 support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems escalated from Level 1 support.
- Document support activities and solutions in the ticketing system.
- Assist in system installations, configurations, and upgrades.
- Collaborate with other IT teams to ensure seamless service delivery.
- Maintain IT infrastructure by performing regular maintenance and updates.
- 1 to 2 years of experience in technical support or a related IT role
- Bachelor's degree in Computer Science, Information Technology or related field is Mandatory
- Strong knowledge of Windows and Linux operating systems.
- Experience with troubleshooting network connectivity and software issues.
- Familiarity with ticketing systems and IT service management processes.
- Good communication skills in English, with ability to explain technical concepts clearly.
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