SDA Network Technician III TS Security Clearance

RMantra Solutions is seeking a cleared Network Technician to support critical defense operations at Hill AFB. You will join our Operations and Maintenance (O&M) team to provide 24/7/365 real‑time monitoring, fault isolation, and network restoration services. This role sits at the front lines of maintaining vital Defense Information Systems Network (DISN) infrastructure and requires a proactive approach to handling network incidents.

• Network Monitoring & Incident Management
  • Real‑Time Surveillance:
    Monitor network events and element management failures globally on a 24/7/365 basis using multiple monitoring tools.
  • Ticket Management:
    Create, update, track, and monitor incident tickets within Service Now from creation through resolution.
  • Fault Isolation:
    Diagnose and troubleshoot systems, hardware, software, circuits, and facilities to locate the root cause of network issues.
  • Incident Correlation:
    Analyze alarms proactively to filter, correlate, and isolate root causes of complex infrastructure faults.
  • Restoration & Fault Correction
    • Service Restoration:
      Restore networks to full operation, executing circuit reroutes and normalization due to outages, degradations, or Authorized Service Interruptions (ASIs).
    • Circuit Rerouting:
      Reroute routine circuits within 24 hours of notification and document changes in the Configuration Management Database (CMDB).
    • Vendor Coordination:
      Collaborate with external service providers to replace faulty elements and track service restoration to meet strict DISN Service Level Agreements (SLAs).
    • Verification:
      Confirm total service restoration with customers before closing out tickets.
• Communication & Leadership Support
  • Situational Awareness:
    Provide timely, high‑level situational awareness updates to leadership and impacted user communities using approved communication channels.
  • Escalation Management:
    Handle fault escalations and status updates seamlessly between Tier 1 and Tier 2 support levels.
  • Collaboration:
    
    Work directly under the guidance of the Shift Lead and O&M leadership while providing technical insight to peers and customers.
  • Training Support:
    Assist in training Network Controllers, evaluate Standard Operating Procedures (SOPs), and provide constructive feedback on O&M tools.

• Basic Qualifications
  • Security Clearance:
    Must possess an active U.S. Secret security clearance with the ability to obtain and maintain a Top Secret clearance.
  • DoD 8570 Compliance:
    Must hold an active DoD 8570 IAT Level II baseline certification (e.g., Security+ CE, or equivalent) valid on your start date.
• Operations Flexibility:
  Absolute ability to support a continuous 24/7/365 shift work schedule.
• Network
  
  Experience:
  
  Demonstrated experience with alarm surveillance, fault management, performance management, or LAN maintenance.
• Topologies:
  General understanding of both transport and IP network topologies.
• Technical Expertise:
  Must possess hands‑on proficiency in three or more of the following technologies:
  • Cisco / Juniper routers and switches.
  • Routing protocols and crypto devices.
  • DSN / DRSN and Video Services Promina, MSPP, DWDM, or Optical Switching.
• Required Education & Experience
  • High School Diploma (or equivalent) combined with 2–4 years of direct network technician experience.
  • Experience working within GSMO framework environments is highly preferred.